1.Introduction
This is the manual for the integration between Bol.com and Exact Online.
This integration ensures that orders from the Bol.com webshop are automatically processed to orders, invoices or sales bookings in Exact Online. Because the orders enter the webshop owner's accounting system directly, it saves time on financial administration. It is also possible to process payments for the Bol.com orders to Exact Online. This can be requested via webcare@webwinkelfacturen.nl. Additional costs will be charged for this option.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Exact Online, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
- The integration attempts to determine the VAT percentage of the product in Exact Online if processing is done to invoices or orders. If successful, the integration uses the VAT percentage belonging to this product. In all other cases, the integration uses the default VAT percentage as configured in the Configuration tab of the dashboard.
Tip: Other customers using this integration found the tips in the FAQ for Bol.com and in the FAQ for Exact Online.
Install integration
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
2.How the integration works
A order from the Bol.com webshop is processed to an Exact Online invoice, order or sales booking. The desired option can be configured via the Configuration tab of the dashboard. There is even the possibility to have direct sales invoices created in Exact Online. This option cannot be configured via the dashboard - it causes too much confusion - but you can request it from us.
Please note: The integration always creates the invoice, order or sales booking with status Draft. This is because deleting or adjusting is otherwise very difficult in Exact Online.
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
Please note: The integration always creates the invoice, order or sales booking with status Draft. This is because deleting or adjusting is otherwise very difficult in Exact Online.
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
Pre-check orders
At the start of processing an order, we perform a number of checks on the Bol.com order:
At the start of processing an order, we perform a number of checks on the Bol.com order:
- It is checked whether the total of the Bol.com order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
- It is checked whether the order has not already been processed.
Pre-check payments
A fictitious payment is processed for every order that has been processed to Exact Online. No check is made to see if the payment has actually been made because the integration currently cannot see this in Bol.com.
A fictitious payment is processed for every order that has been processed to Exact Online. No check is made to see if the payment has actually been made because the integration currently cannot see this in Bol.com.
Processing orders
Processing a Bol.com order to Exact Online takes place in three steps:
Processing a Bol.com order to Exact Online takes place in three steps:
- It is checked if the customer already exists in Exact Online. If not, the customer is created. Matching is based on the email address.
- When processing to Exact Online orders or invoices, a check is performed to see if the products from the Bol.com order are already present in Exact Online. Missing products are created.
- The Exact Online invoice, order or sales booking is created and added.
Process payments
A payment is processed to Exact Online by looking up the corresponding (draft) entry in Exact Online and adding the payment to this entry. If the corresponding entry cannot be found, the payment appears on the Errors tab on the dashboard. After processing the payment, the integration will attempt to reconcile the payment against a sales entry in Exact Online.
A payment is processed to Exact Online by looking up the corresponding (draft) entry in Exact Online and adding the payment to this entry. If the corresponding entry cannot be found, the payment appears on the Errors tab on the dashboard. After processing the payment, the integration will attempt to reconcile the payment against a sales entry in Exact Online.
Post-check
After the order has been forwarded and a success message from Exact Online has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If Exact Online returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Both payments and reconciliation actions can be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Exact Online later in the manual.
After the order has been forwarded and a success message from Exact Online has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If Exact Online returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Both payments and reconciliation actions can be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Exact Online later in the manual.
3.Required: Bol.com keys
You create the integration with your Bol.com platform using two keys: a client ID and a secret. You can create these keys within your Bol.com account.
Bol.com itself has a description with pictures on how to create the keys: https://api.bol.com/retailer/public/Retailer-API/credentials_for_retailer_api.html
4.Preparation Exact Online
To integrate with Exact Online, a dedicated username and password are required to log in. The integration must be established using this username and password. A separate username is required for each connection. Therefore, if you have two or more integrations with Exact Online running with us, you will need two or more Exact Online usernames. See this faq more information.
Using an accountancy username/password grants the integration access to all records under the accountant's responsibility. This is highly undesirable from a security standpoint and violates GDPR regulations. See this faq for more information.
5.Installation
After installation, check using this FAQ, whether the integration works.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
Read more Installation .... Read less Installation ....
Read more Installation .... Read less Installation ....
Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines. 
Bol.com authentication:
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Exact Online Authentication
Authentication with Exact Online is via OAuth. Ensure you are logged out of Exact Online before starting the connection. Now click the red Connect button. A login screen for your Exact Online account will appear automatically. Once you log in, you will see a screen asking if you allow the connection. Upon confirmation, the connection with Exact Online will be established.
Authentication with Exact Online is via OAuth. Ensure you are logged out of Exact Online before starting the connection. Now click the red Connect button. A login screen for your Exact Online account will appear automatically. Once you log in, you will see a screen asking if you allow the connection. Upon confirmation, the connection with Exact Online will be established.
If you wish to re-establish the connection at a later time - for example, because you want to connect via a different Exact Online user - you can always do so by clicking the Connect button.
Extra settings Exact Online
Orders from Bol.com can be processed to Exact Online orders, invoices or sales entries. The desired option can be selected via the contract settings.
Exact Online Division code
It is important that after establishing the connection with Exact Online, you first set the division code of your Exact Online administration. As long as the division code is unknown, data from your Exact Online administration—such as VAT codes, ledger accounts, journals, and payment conditions, which depend on this division code—cannot be retrieved. After setting the division code, it may be useful to retrieve the data from Exact Online again. You can do this via the two arrows next to the copy button.
Exact Online Journal
A journal must be set for the entries. A sales journal must be set here for creating sales entries. For Dutch administrations, this is usually journal 70 and for Belgian administrations 700. A cash journal must be set for the revenue entries. For Dutch administrations, this is usually journal 10.
Payment condition Exact Online
When creating new debtors, the integration will set a payment condition. The payment condition that the integration adds to new debtors can be selected via the dropdown. This payment condition is not added if it concerns an existing debtor.
Orders from Bol.com can be processed to Exact Online orders, invoices or sales entries. The desired option can be selected via the contract settings.
Exact Online Division code
It is important that after establishing the connection with Exact Online, you first set the division code of your Exact Online administration. As long as the division code is unknown, data from your Exact Online administration—such as VAT codes, ledger accounts, journals, and payment conditions, which depend on this division code—cannot be retrieved. After setting the division code, it may be useful to retrieve the data from Exact Online again. You can do this via the two arrows next to the copy button.
Exact Online Journal
A journal must be set for the entries. A sales journal must be set here for creating sales entries. For Dutch administrations, this is usually journal 70 and for Belgian administrations 700. A cash journal must be set for the revenue entries. For Dutch administrations, this is usually journal 10.
Payment condition Exact Online
When creating new debtors, the integration will set a payment condition. The payment condition that the integration adds to new debtors can be selected via the dropdown. This payment condition is not added if it concerns an existing debtor.
Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Exact Online. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
The Exact Online VAT codes are shown depending on the contract settings. If Exact Online excl is selected, only the Exact Online VAT codes excl will be shown. If Exact Online incl is selected, only the Exact Online VAT codes incl will be shown. Only the Profit and Loss ledger accounts on the credit side are shown.
Once the VAT settings have been configured and saved, you will always see the set VAT rates. If you want to start over, you can use the grey button 'Remove VAT settings'. Your current settings will then be deleted.
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Exact Online. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
The Exact Online VAT codes are shown depending on the contract settings. If Exact Online excl is selected, only the Exact Online VAT codes excl will be shown. If Exact Online incl is selected, only the Exact Online VAT codes incl will be shown. Only the Profit and Loss ledger accounts on the credit side are shown.
Once the VAT settings have been configured and saved, you will always see the set VAT rates. If you want to start over, you can use the grey button 'Remove VAT settings'. Your current settings will then be deleted.
Configure payment methods
You can create a link here between the payment methods in the webshop and a fixed debtor in your Exact Online administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Please note: The list of debtors only includes the Exact Online debtors whose name contains a specific substring. See this FAQ for more information.
You can create a link here between the payment methods in the webshop and a fixed debtor in your Exact Online administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Please note: The list of debtors only includes the Exact Online debtors whose name contains a specific substring. See this FAQ for more information.
Setting up payment methods on clearing accounts
When processing payments, a clearing account of type Payment methods is set in Exact Online. When setting up the clearing accounts, there is no (longer a) possibility to post to fixed debtors per payment method.
When processing payments, a clearing account of type Payment methods is set in Exact Online. When setting up the clearing accounts, there is no (longer a) possibility to post to fixed debtors per payment method.
6.Day-to-day: From Bol.com
This section explains how the integration retrieves orders from the Bol.com account.
Processing schedule: The integration retrieves orders every hour from the Bol.com shipping list. This means that if orders are still in the open order list of Bol.com (or partially), the orders are not yet processed. The integration can go back up to 3 months in time to retrieve orders. After three months, the orders disappear from the shipping list and the integration can no longer retrieve them.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in Exact Online.
The Netherlands and Belgium For some entrepreneurs, it is important to have a split between Bol.com orders to the Netherlands or Belgium regarding VAT returns and threshold values. It is possible to post the orders to country-specific ledger accounts. See the FAQ.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in Exact Online.
The Netherlands and Belgium For some entrepreneurs, it is important to have a split between Bol.com orders to the Netherlands or Belgium regarding VAT returns and threshold values. It is possible to post the orders to country-specific ledger accounts. See the FAQ.
Payments (if activated)
When processing payments, the integration checks every day the Bol.com orders that have been successfully processed to Exact Online. If the order has been processed, a payment will be created in Exact Online for this order.
When processing payments, the integration checks every day the Bol.com orders that have been successfully processed to Exact Online. If the order has been processed, a payment will be created in Exact Online for this order.
Returns
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
Field-level specification orders
Specification Bol.com order. +-
| Name field | Values from Bol.com order |
| Order-identifier | [orderId] |
| Order number | [orderId] on request we can set a prefix here |
| Order and booking date | The date from [orderPlacedDateTime] |
| Total incl | Sum of amounts incl. VAT in the order lines |
| Total excl | Sum of amounts excl. VAT in the order lines |
Specification Bol.com order lines. +-
| Name field | Values from Bol.com order |
| VAT percentage | dummy value that is determined later based on the default VAT percentage in the settings or - if applicable - the product in Exact Online |
| Name product | [product][title] |
| SKU | This is not filled in. Some merchants would like to have the field [offerReference] filled in here. This is not possible because not all Bol.com merchants use the field [offerReference] for the product SKU. |
| Barcode | [product][ean] |
| Amount | [quantity] |
| Unit price excl. VAT | Is not filled in because this amount is not yet known |
| Unit price incl. VAT | [unitPrice] |
| Line price incl. VAT | [unitPrice] * [quantity] |
| Accounts and VAT codes from Exact Online | Dummy values, these are only determined when creating the invoice, order or sales booking in Exact Online. |
Specification Bol.com payments +-
| Name field | Values from Bol.com order |
| Order-identifier | [orderid] |
| Payment identifier | [orderid] |
| Payment method identifier | 1 |
| Payment method | Bol.com payment method |
| Payment date | [orderdate] |
| Amount | [totalIncl] |
| Status | paid |
| Transaction-id | [orderid] |
Specification Bol.com customer. +-
| Name field | Values from Bol.com order |
| If only the shipping address is in the order, the billing address becomes the same as the shipping address | |
| First name | [billingDetails][firstName] |
| Last name | [billingDetails][lastName] |
| Company | [billingDetails][company] |
| Chamber of Commerce number | [billingDetails][kvkNumber] |
| Address line 1 | [billingDetails][streetName] |
| Address line 2 | [billingDetails][extraAddressInformation] |
| House number | [billingDetails][houseNumber] [billingDetails][houseNumberExtension] |
| Zip code | [billingDetails][zipCode] |
| City | [billingDetails][city] |
| Country | [billingdetails][countryCode] |
| Shipping address | Same as for the billing address, but now with [shipmentDetails] instead of [billingDetails] |
| VAT number | [billingDetails][vatNumber] |
| Emailaddress | [billingDetails][email] |
Specification Bol.com return. +-
| Name field | Values from Bol.com return |
| The return lines are not stored separately in Bol.com. Therefore, both the return and the associated order are used to read the return. | |
| Order ID | Identifier from the order |
| Order number | Number from the order |
| Return ID | [returnId] |
| Return date | [registrationDateTime] if present, otherwise the order date |
| Customer data | The customer data from the order |
| Return lines |
The return line is determined based on the line itself and the associated order line
|
7.Day-to-day: To Exact Online
Below, the creation of new transactions in Exact Online - orders, invoices, sales entries - is detailed at field level. The orders, invoices, and sales entries will always have the status Draft. When creating orders or invoices, new products may be created. When creating orders, invoices, or sales entries, new debtors may be created. The creation of debtors and products is also detailed at field level.
Specific information about processing returns is provided in the field definitions of the transactions and in a separate text below. For processing payments, both the creation of the payment and the reconciliation of the payment are described.
Specific information about processing returns is provided in the field definitions of the transactions and in a separate text below. For processing payments, both the creation of the payment and the reconciliation of the payment are described.
Create transactions
When creating sales entries (SalesEntries) in Exact Online, the order number is processed and new debtors are created if they are not yet in Exact Online.
When creating invoices (SalesInvoices) or orders (SalesOrders), the products are also processed if they are not yet present in Exact Online.
Create returns
When processing returns to Exact Online orders, an invoice will be created in Exact Online instead of a negative order. The reason is that Exact Online orders may not have negative quantities or amounts.
Creating new debtors
When processing customer information, a check is first made to see if the customer has been processed before. If so, this Exact Online debtor is used as the debtor for the Exact Online transaction. If the customer is not yet known, they are added to Exact Online. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Create products
The following only applies if you process orders to Exact Online invoices or orders.
New products in Exact Online If the orders are processed to Exact Online invoices or orders, the integration first checks whether the products from the order already exist in Exact Online. The integration then adds missing products to Exact Online. If a product already exists in Exact Online, it is not added again. The rules for matching products between Bol.com and Exact Online can be found in this FAQ be read.
If orders are processed to Exact Online orders, new products are automatically linked to a default warehouse. During installation, you can specify the default warehouse. Only one warehouse per integration is possible. Separate dummy products are created for shipping costs, payment costs, and discounts.
Please note: The products are only created in Exact Online. Products in Exact Online are never modified.
Disable ledger mapping: When processing to Exact Online invoices, it is possible to create the invoice without a ledger account. For an explanation see this FAQ. If you wish to use this option, please contact us. For Exact Online orders, the integration never provides a ledger account; the product in Exact Online determines the ledger mapping. For Exact Online sales entries, the integration does not provide products. Therefore, ledger mapping cannot be disabled for this option either.
VAT products When creating new products in Exact Online, the integration uses the VAT percentage from the sales line.
Create payments
Payments from Bol.com are imported into Exact Online as memo entries. A memo entry consists of two lines - one line for the payment and one for the corresponding Exact Online sales entry. If no sales entry can be found for the payment, the memo entry cannot be created. Note that the integration initially offsets the payment against the accounts receivable. The sale for which the payment was made is therefore not yet reconciled.
Reconcile
After processing the payment, the integration will perform an additional action to reconcile the payment and sale.
Payments from Bol.com are imported into Exact Online as memo entries. A memo entry consists of two lines - one line for the payment and one for the corresponding Exact Online sales entry. If no sales entry can be found for the payment, the memo entry cannot be created. Note that the integration initially offsets the payment against the accounts receivable. The sale for which the payment was made is therefore not yet reconciled.
Reconcile
After processing the payment, the integration will perform an additional action to reconcile the payment and sale.
Field-level specification Exact Online
Field-level specification of the Exact Online order. +-
| Name | Example | Note |
| Customer ID | 6a7...e44 | The integration looks up the customer in Exact Online. If the customer is not yet present, the integration creates the customer in Exact Online. Matching is based on email address. |
| Date | 2022-12-05 | The order date |
| Status | 10 | Fixed value, cannot be adjusted |
| Description | 3300 | The order number from the order in Bol.com. |
| Your reference | 3300 | The order number from the order in Bol.com. |
| Payment reference | 3300 | The order number |
| WarehouseID | f40...cec | As configured on the dashboard, Configuration tab |
| Shipping address | Identifier | If the shipping address differs from the billing address, the integration creates a separate shipping address in Exact Online. The identifier from the shipping address is provided. |
| Order lines | ||
| Description | Gloss - 5 mtr | Name of the product in the Bol.com sales line |
| Item | 227...2ed | The identifier of the product from Exact Online |
| Amount | 39 | |
| Price | 5.2000 | Depending on the contract settings. Usually the unit price incl. VAT. |
| VAT code | 2 | As configured on the dashboard, Configuration tab |
| Currency | EUR | The currency of the Bol.com order. This option is disabled by default. On request, the currency from the sale can be added |
| Please note: In case of returns, the integration creates a negative invoice in Exact Online. Not a negative order. The reason is that orders may not have negative values (quantity / amount). | ||
Field-level specification of the Exact Online invoice. +-
| Name | Example | Note |
| Customer ID | 6a7...e44 | The integration looks up the customer in Exact Online. If the customer is not yet present, the integration creates the customer in Exact Online. Matching is based on email address. |
| Date | 2022-12-11 | The order date |
| Type | 8020 or 8023 | 8020 for regular invoices, 8023 for direct sales invoices. |
| Status | 20 | Draft, the integration only creates invoices with draft status. |
| Journal | 70 | Sales journal |
| Description | Order number 8790 | In case of a return, both the order number and the return number are included in the description. |
| Your reference | 8790 or RET1234 | In case of a return, the return number. |
| Remark | # | Payment method # |
| Payment reference | 8790 or RET1234 | In case of a return, the return number. |
| WarehouseID | f40...cec | Only for Direct invoices. This must be requested separately. As configured on the dashboard, Configuration tab |
| Invoice lines | ||
| Description | Guide guidebook | Name of the product in the Bol.com sales line |
| Item | 227...2ed | The identifier of the product from Exact Online |
| Amount | 1 | |
| Price | 79.99 | Depending on the contract settings. Usually the unit price incl. VAT. |
| VAT code | 4 | As configured on the dashboard, Configuration tab |
| Revenue account | 239...5fa | As configured on the dashboard, Configuration tab. On request, this field can be omitted. Ledger mapping will then be disabled. |
Specification at field level Exact Online sales entry. +-
| Name | Example | Note |
| Customer ID | f40...cec | The integration looks up the customer in Exact Online. If the customer is not yet present, the integration creates the customer in Exact Online. Matching is based on email address. |
| Date | 2022-12-12 | The Order Date |
| Journal | 70 | Sales journal |
| Status | 20 | Draft, the integration only creates sales entries with draft status. |
| Description | 7800 - 7800 / RET1234 | The order number from the order in Bol.com. For a return, the order plus return number is processed. |
| Your reference | 7800 or RET1234 | Depending on whether an order or return is processed. |
| Payment reference | 7800 - RET1234 | When processing a return, the return number. |
| Sales entry lines | ||
| Description | hard floor brush | Name of the product in the Bol.com sales line |
| Amount | 1 | |
| Price | 5.95 | Depending on the contract settings. Usually the unit price incl. VAT. |
| VAT code | 4 | As configured on the dashboard, Configuration tab |
| Revenue account | 3f3...219 | As configured on the dashboard, Configuration tab. |
Field-level specification of the Exact Online memo-booking. +-
| A memo entry consists of two lines | ||
| Name | Example | Note |
| Sales line | ||
| Description | [sales_number] | For example: the order or invoice number. |
| Amount | (-1) * the sales amount | |
| Payment date | [currentDate] | |
| Account | 1300 | Debtor account |
| Customer code | 2345 | |
| Payment line | ||
| Description | The payment identifier | |
| Amount | Payment | |
| Payment date | [currentDate] | |
| Account | As configured in the configuration tab of the dashboard. | |
8.Support
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders from your Bol.com webshop, and when, have been transferred to Exact Online.At Dashboard >> Errors you can see which orders have not been processed. Via the blue Process button you can (re)submit the order. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order.
At Dashboard >> Configuration you will find the settings of your integration. You can adjust settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders are missing in Exact Online
If orders are missing in Exact Online we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order is there. You may need to adjust the search period if the
order is from a previous month. If you find order in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order is listed there. If so, you'll often see an identifier for Exact Online (in the purple section of the overview) that you can use to search for order.
- Go to the Open tab and check if order is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/4/bolcom.html and https://faq.webwinkelfacturen.nl/category/19/exact-online.html.
Would you prefer that we perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. For an installation, we charge € 39.50 excl. VAT. For installations, we require access to the webshop and the accounting system.
We can perform migrations for orders that took place in the past. The request procedure and method are described in this general faq. For BOL.com migrations, there are a number of restrictions, described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders.