1.Introduction
This is the manual for the integration between Bol.com and WeFact.
This integration ensures that orders from the Bol.com webshop are automatically processed to invoices in WeFact. Because the orders enter the webshop owner's accounting system directly, it saves time on financial administration.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in WeFact, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
- The integration attempts to determine the VAT percentage of the product in WeFact if processing is done to invoices with processing products. If successful, the integration uses the VAT percentage belonging to this product. In all other cases, the integration uses the default VAT percentage as configured in the Configuration tab of the dashboard.
Tip: Other customers using this integration found the tips in the FAQ for Bol.com and in the FAQ for WeFact.
Install integration
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
2.How the integration works
A order from the Bol.com webshop is processed to a WeFact invoice.
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
Pre-check orders
At the start of processing an order, we perform a number of checks on the Bol.com order:
At the start of processing an order, we perform a number of checks on the Bol.com order:
- It is checked whether the total of the Bol.com order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
- It is checked whether the order has not already been processed.
Processing orders
Processing a Bol.com order to WeFact takes place in three steps:
Processing a Bol.com order to WeFact takes place in three steps:
- It is checked if the customer already exists in WeFact. If not, the customer is created. Matching is based on the email address.
- If product synchronisation is enabled, missing products will be created in WeFact.
- The WeFact invoice is created and processed.
Post-check
After the order has been forwarded and a success message from WeFact has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If WeFact returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To WeFact later in the manual.
After the order has been forwarded and a success message from WeFact has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If WeFact returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To WeFact later in the manual.
3.Required: Bol.com keys
You create the integration with your Bol.com platform using two keys: a client ID and a secret. You can create these keys within your Bol.com account.
Bol.com itself has a description with pictures on how to create the keys: https://api.bol.com/retailer/public/Retailer-API/credentials_for_retailer_api.html
4.Required: WeFact API key
To establish the connection with WeFact for the integration, you need to do the following:
Read more Required WeFact ....
Read less Required WeFact ....
- Log in to WeFact
- Go to Settings > API
- Check the box to enable the API
- Add the IP addresses. The IP addresses are 85.10.150.5 and 85.10.143.192. (Note: until recently, these were 188.241.148.36 and 141.138.138.112. The addresses in the image below are therefore not our current IP addresses)
- Copy the generated API key. You will need this key in the next section, Installation.
5.Installation
After installation, check using this FAQ, whether the integration works.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
Read more Installation .... Read less Installation ....
Read more Installation .... Read less Installation ....
Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines. 
Bol.com authentication:
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Connection WeFact
The connection with WeFact is established via an API key that you create within your WeFact account. For the API key, you indicate which IP addresses have access to the API key. This is an extra security measure that, in principle, only needs to be filled in once.
The connection with WeFact is established via an API key that you create within your WeFact account. For the API key, you indicate which IP addresses have access to the API key. This is an extra security measure that, in principle, only needs to be filled in once.
Only if we move servers will the IP addresses need to be updated. Should this become relevant in the future, you will receive information about this in a timely manner.
Invoice layout
The integration can provide an invoice layout to the WeFact invoice. You can select the desired invoice layout from the list of available layouts.
The integration can provide an invoice layout to the WeFact invoice. You can select the desired invoice layout from the list of available layouts.
Configure VAT rates
When configuring the VAT rates, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in WeFact. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
When configuring the VAT rates, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in WeFact. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
Configure payment methods
You can create a link here between the payment methods in the webshop and a fixed debtor in your WeFact administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
You can create a link here between the payment methods in the webshop and a fixed debtor in your WeFact administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
6.Day-to-day: From Bol.com
This section explains how the integration retrieves orders from the Bol.com account.
Processing schedule: The integration retrieves orders every hour from the Bol.com shipping list. This means that if orders are still in the open order list of Bol.com (or partially), the orders are not yet processed. The integration can go back up to 3 months in time to retrieve orders. After three months, the orders disappear from the shipping list and the integration can no longer retrieve them.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in WeFact.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in WeFact.
Returns
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
Field-level specification orders
Specification Bol.com order. +-
| Name field | Values from Bol.com order |
| Order-identifier | [orderId] |
| Order number | [orderId] on request we can set a prefix here |
| Order and booking date | The date from [orderPlacedDateTime] |
| Total incl | Sum of amounts incl. VAT in the order lines |
| Total excl | Sum of amounts excl. VAT in the order lines |
Specification Bol.com order lines. +-
| Name field | Values from Bol.com order |
| VAT percentage | dummy value that is determined later based on the default VAT percentage in the settings or - if applicable - the product in WeFact |
| Name product | [product][title] |
| SKU | This is not filled in. Some merchants would like to have the field [offerReference] filled in here. This is not possible because not all Bol.com merchants use the field [offerReference] for the product SKU. |
| Barcode | [product][ean] |
| Amount | [quantity] |
| Unit price excl. VAT | Is not filled in because this amount is not yet known |
| Unit price incl. VAT | [unitPrice] |
| Line price incl. VAT | [unitPrice] * [quantity] |
| Accounts and VAT codes from WeFact | Dummy values, these are only determined when creating the invoice in WeFact. |
Specification Bol.com customer. +-
| Name field | Values from Bol.com order |
| If only the shipping address is in the order, the billing address becomes the same as the shipping address | |
| First name | [billingDetails][firstName] |
| Last name | [billingDetails][lastName] |
| Company | [billingDetails][company] |
| Chamber of Commerce number | [billingDetails][kvkNumber] |
| Address line 1 | [billingDetails][streetName] |
| Address line 2 | [billingDetails][extraAddressInformation] |
| House number | [billingDetails][houseNumber] [billingDetails][houseNumberExtension] |
| Zip code | [billingDetails][zipCode] |
| City | [billingDetails][city] |
| Country | [billingdetails][countryCode] |
| Shipping address | Same as for the billing address, but now with [shipmentDetails] instead of [billingDetails] |
| VAT number | [billingDetails][vatNumber] |
| Emailaddress | [billingDetails][email] |
Specification Bol.com return. +-
| Name field | Values from Bol.com return |
| The return lines are not stored separately in Bol.com. Therefore, both the return and the associated order are used to read the return. | |
| Order ID | Identifier from the order |
| Order number | Number from the order |
| Return ID | [returnId] |
| Return date | [registrationDateTime] if present, otherwise the order date |
| Customer data | The customer data from the order |
| Return lines |
The return line is determined based on the line itself and the associated order line
|
7.Day-to-day: To WeFact
Create transactions
A order from the Bol.com webshop is processed to WeFact as a WeFact invoice. The draft invoice option is default and is used most often; the processed invoice option can be requested from us.
The synchronization of data between Bol.com and WeFact is as follows:
A order from the Bol.com webshop is processed to WeFact as a WeFact invoice. The draft invoice option is default and is used most often; the processed invoice option can be requested from us.
The synchronization of data between Bol.com and WeFact is as follows:
Automatically sending invoice
Even if the WeFact invoice created by the integration has the status sent, that does not mean that WeFact the invoice by email has sent. The status sent can also mean that the invoice was sent manually. If you want the invoice to be sent automatically by email, please contact us via webcare@webwinkelfacturen.nl. We adjust your contract settings so that the integration - after the WeFact invoice has been created - sends an additional command to WeFact to send the invoice to the customer by email.
Even if the WeFact invoice created by the integration has the status sent, that does not mean that WeFact the invoice by email has sent. The status sent can also mean that the invoice was sent manually. If you want the invoice to be sent automatically by email, please contact us via webcare@webwinkelfacturen.nl. We adjust your contract settings so that the integration - after the WeFact invoice has been created - sends an additional command to WeFact to send the invoice to the customer by email.
Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this WeFact debtor is used as the debtor for the WeFact transaction. If the customer is not yet known, they are added to WeFact. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
When processing customer information, it is first checked whether the customer has been processed before. If so, this WeFact debtor is used as the debtor for the WeFact transaction. If the customer is not yet known, they are added to WeFact. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Create products
We can add products to WeFact. This is disabled by default; please contact us if you would like to enable it. If enabled, the integration first checks whether the products from the order already exist in WeFact. The integration then adds missing products to the accounting system. If a product already exists in WeFact, it will not be added again. The integration automatically creates the following products in WeFact: Shipping costs, Payment costs, Surcharge, Discount, and Additional costs.
WeFact only accepts SKUs consisting of numbers/letters, without special characters.
When creating invoices, the integration uses the VAT percentage as it is in the of Bol.com. Even if there is a different VAT percentage in the product of WeFact.
We can add products to WeFact. This is disabled by default; please contact us if you would like to enable it. If enabled, the integration first checks whether the products from the order already exist in WeFact. The integration then adds missing products to the accounting system. If a product already exists in WeFact, it will not be added again. The integration automatically creates the following products in WeFact: Shipping costs, Payment costs, Surcharge, Discount, and Additional costs.
WeFact only accepts SKUs consisting of numbers/letters, without special characters.
When creating invoices, the integration uses the VAT percentage as it is in the of Bol.com. Even if there is a different VAT percentage in the product of WeFact.
Automatically sending invoices
The integration creates the invoice in WeFact, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
The integration creates the invoice in WeFact, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
Field-level specification WeFact
Field-level specification of the WeFact invoice. +-
| Name | Example | Note |
| xml | ||
| VatCalcMethod | incl | This means that the invoice in WeFact will display amounts including VAT. This cannot be changed. WeFact has indicated that invoices are correctly submitted in this way. |
| Debtor | 906 | WeFact debtorID |
| Date | 2023-03-01 21:25:08 | order date |
| InvoiceCode | Empty, upon request order number | |
| Description | 000000906/000000345 | order number |
| Term | 14 | Not editable |
| Status | 0 | Selecting status 4 - Processed is possible. |
| Invoice profile | As set on the dashboard. | |
| InvoiceLines | ||
| Number | 1 | Amount |
| Description | 3-in-1 Magazine Bundle | Description |
| PriceExcl | 20.65 | Unit price excl VAT. |
| TaxCode | V21 | VAT code |
| ReferenceNumber | 000000906 | order number |
| Cost center | It is possible to have the revenue posted to a default cost center. | |
| Shipping address - via CustomFields. The name fields - such as [verzend_bedrijf] - cannot be adjusted. | ||
| [shipping_company] | BV Sponiza IT | Company name |
| [shipping_firstname] | Soumaya | First name |
| [shipping_lastname] | van Spanje | Last name |
| [shipping_address] | Stationstraat 12 | Shipping address |
| [shipping_zipcode] | 1000 AA | Zipcode shipping address |
| [shipping_city] | Amsterdam | City shipping address |
| [shipping_country] | The Netherlands | Country shipping address |
Field-level specification of the WeFact customer. +-
| Name | Example | Note |
| CompanyName | [company] | Company name |
| Initials | [firstname] | first name |
| Surname | [lastname] | If [lastname] is not provided, we will fill in NN. |
| Taxnumber | [VATnr] | VATnumber |
| Address | [address] | If a house number is provided then: [adres][housenr] |
| Zipcode | [zipcode] | Zip code |
| City | [city] | City |
| Country | [isocountry] | Country |
| emailaddress | [email] | |
| Phonenumber | [telnr] |
Field-level specification of the WeFact product. +-
| Name | Example | Note |
| productcode | [articlekey] | |
| productname | [name] | |
| productkeyphrase | [description] | |
| price excl | [unitpriceexcl] | Unit price excl VAT. |
| taxcode | VAT code | As set on the dashboard. |
| CostCentre | [defaultcostcenter] | If this is present, we will display it. |
8.Support
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders from your Bol.com webshop, and when, have been transferred to WeFact.At Dashboard >> Errors you can see which orders have not been processed. Via the blue Process button you can (re)submit the order. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order.
At Dashboard >> Configuration you will find the settings of your integration. You can adjust settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders are missing in WeFact
If orders are missing in WeFact we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order is there. You may need to adjust the search period if the
order is from a previous month. If you find order in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order is listed there. If so, you'll often see an identifier for WeFact (in the purple section of the overview) that you can use to search for order.
- Go to the Open tab and check if order is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/4/bolcom.html and https://faq.webwinkelfacturen.nl/category/57/wefact.html.
Would you prefer that we perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. For an installation, we charge € 39.50 excl. VAT. For installations, we require access to the webshop and the accounting system.
We can perform migrations for orders that took place in the past. The request procedure and method are described in this general faq. For BOL.com migrations, there are a number of restrictions, described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders.