1.Introduction
This is the manual for the integration between Bol.com and Yuki.
This integration ensures that orders from the Bol.com webshop are automatically processed to invoices in Yuki. Because the orders enter the webshop owner's accounting system directly, it saves time on financial administration.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Yuki, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
- The integration uses the default VAT percentage as configured in the Configuration tab of the dashboard. The integration is therefore not suitable for selling both 21% and 9% on Bol.com.
Tip: Other customers using this integration found the tips in the FAQ for Bol.com and in the FAQ for Yuki.
Install integration
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This is possible via the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab > Cancel integration. The integration will then be cancelled immediately. Please note: After cancellation, the dashboard is no longer accessible.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the consumer ID and secret within your Bol.com environment upon uninstallation of the integration.
2.How the integration works
A order from the Bol.com webshop is processed to Yuki as a Yuki invoice. The draft invoice option is default and is used most frequently. The processed invoice option can be requested from us. For both options, you need the paid sales module in Yuki.
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
New orders from your webshop are retrieved at least once per hour. Orders are retrieved from the shipping list at Bol.com, not from the Open orders list. An order is only processed once all products in that order have been shipped. Outstanding orders are updated during the night.
Returns are not processed automatically. If you want to process returns, send us an email .
Read more How the integration works .... Read less How the integration works ....
Pre-check orders
At the start of processing an order, we perform a number of checks on the Bol.com order:
At the start of processing an order, we perform a number of checks on the Bol.com order:
- It is checked whether the total of the Bol.com order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
- It is checked whether the order has not already been processed.
Processing orders
If the check is successful, the order will be processed to Yuki. The debtor details are placed in the Yuki invoice. Yuki itself processes the debtor details.
If the check is successful, the order will be processed to Yuki. The debtor details are placed in the Yuki invoice. Yuki itself processes the debtor details.
Post-check
After the order has been forwarded and a success message from Yuki has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If Yuki returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To Yuki later in the manual.
After the order has been forwarded and a success message from Yuki has been received, the order is marked as handled. The Bol.com order appears at the Reporting tab on the dashboard.
If Yuki returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To Yuki later in the manual.
3.Required: Bol.com keys
You create the integration with your Bol.com platform using two keys: a client ID and a secret. You can create these keys within your Bol.com account.
Bol.com itself has a description with pictures on how to create the keys: https://api.bol.com/retailer/public/Retailer-API/credentials_for_retailer_api.html
4.Required: Yuki codes
The Yuki website explains how to generate an access code for the integration for your Yuki administration code as a user with a direct role. The access code is the 'webservices API key' generated in Yuki.
Read more Required Yuki ....
Read less Required Yuki ....
5.Installation
After installation, check using this FAQ, whether the integration works.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
Read more Installation .... Read less Installation ....
Read more Installation .... Read less Installation ....
Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines. 
Bol.com authentication:
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Authentication with your Bol.com account is done via the Client id and Client secret that you determined in a previous section. Click the red Connect button next to Bol.com and enter the Client id and Client secret in the popup window.
Connection Yuki
You establish the connection with Yuki using the administration ID and API key determined in the previous step. Click the red Connect button next to Yuki. You can then enter the administration ID and API key in the pop-up window.
Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Yuki. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Yuki. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
Bol.com does not provide VAT percentages on your orders. Therefore, you can enter a default VAT percentage for NL, BE, and Other for the integration.
Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
Configure payment methods
Here you can create a link between the payment methods in webshop and a clearing account and fixed debtor in your Yuki administration. Orders with a payment method from the list will then always be booked under this debtor and to the clearing account. No new debtors will be created.
Here you can create a link between the payment methods in webshop and a clearing account and fixed debtor in your Yuki administration. Orders with a payment method from the list will then always be booked under this debtor and to the clearing account. No new debtors will be created.
6.Day-to-day: From Bol.com
This section explains how the integration retrieves orders from the Bol.com account.
Processing schedule: The integration retrieves orders every hour from the Bol.com shipping list. This means that if orders are still in the open order list of Bol.com (or partially), the orders are not yet processed. The integration can go back up to 3 months in time to retrieve orders. After three months, the orders disappear from the shipping list and the integration can no longer retrieve them.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in Yuki.
The Netherlands and Belgium For some businesses it is important to split Bol.com orders between the Netherlands and Belgium due to VAT returns and threshold amounts. It is possible to post the orders to country-specific general ledger accounts. More information in the FAQ.
Once an order has been processed, it cannot be processed again. An order that is modified in Bol after it has been processed will not be adjusted in Yuki.
The Netherlands and Belgium For some businesses it is important to split Bol.com orders between the Netherlands and Belgium due to VAT returns and threshold amounts. It is possible to post the orders to country-specific general ledger accounts. More information in the FAQ.
Returns
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
If you want the integration to process returns in addition to orders, please contact us. We will then enable the returns option. To process returns, the integration retrieves the order for which the return was created. This order is used to determine the return.
Please note: The integration only processes a return if the integration has previously processed the order to which the return relates. For more information see the FAQ.
Field-level specification orders
Specification Bol.com order. +-
| Name field | Values from Bol.com order |
| Order-identifier | [orderId] |
| Order number | [orderId] on request we can set a prefix here |
| Order and booking date | The date from [orderPlacedDateTime] |
| Total incl | Sum of amounts incl. VAT in the order lines |
| Total excl | Sum of amounts excl. VAT in the order lines |
Specification Bol.com order lines. +-
| Name field | Values from Bol.com order |
| VAT percentage | dummy value that is determined later based on the default VAT percentage in the settings or - if applicable - the product in Yuki |
| Name product | [product][title] |
| SKU | This is not filled in. Some merchants would like to have the field [offerReference] filled in here. This is not possible because not all Bol.com merchants use the field [offerReference] for the product SKU. |
| Barcode | [product][ean] |
| Amount | [quantity] |
| Unit price excl. VAT | Is not filled in because this amount is not yet known |
| Unit price incl. VAT | [unitPrice] |
| Line price incl. VAT | [unitPrice] * [quantity] |
| Accounts and VAT codes from Yuki | Dummy values, these are only determined when creating the invoice in Yuki. |
Specification Bol.com customer. +-
| Name field | Values from Bol.com order |
| If only the shipping address is in the order, the billing address becomes the same as the shipping address | |
| First name | [billingDetails][firstName] |
| Last name | [billingDetails][lastName] |
| Company | [billingDetails][company] |
| Chamber of Commerce number | [billingDetails][kvkNumber] |
| Address line 1 | [billingDetails][streetName] |
| Address line 2 | [billingDetails][extraAddressInformation] |
| House number | [billingDetails][houseNumber] [billingDetails][houseNumberExtension] |
| Zip code | [billingDetails][zipCode] |
| City | [billingDetails][city] |
| Country | [billingdetails][countryCode] |
| Shipping address | Same as for the billing address, but now with [shipmentDetails] instead of [billingDetails] |
| VAT number | [billingDetails][vatNumber] |
| Emailaddress | [billingDetails][email] |
Specification Bol.com return. +-
| Name field | Values from Bol.com return |
| The return lines are not stored separately in Bol.com. Therefore, both the return and the associated order are used to read the return. | |
| Order ID | Identifier from the order |
| Order number | Number from the order |
| Return ID | [returnId] |
| Return date | [registrationDateTime] if present, otherwise the order date |
| Customer data | The customer data from the order |
| Return lines |
The return line is determined based on the line itself and the associated order line
|
7.Day-to-day: To Yuki
Create transactions
A order from the Bol.com webshop is processed to Yuki as a Yuki invoice. The draft invoice option is default and is used most frequently. The processed invoice option can be requested from us. For both options, you need the paid sales module in Yuki.
By default, the integration places the unit price and quantity in the Yuki invoice lines. Yuki will calculate the line totals itself. This may result in rounding differences. If these rounding differences are unacceptable, the integration can, via a special contract setting, also include the line totals. In that case, the line totals are leading in Yuki.
This method is not standard because Yuki generally discourages it and only makes exceptions for specific situations.
Create debtor
When processing customer information, the data is included in the sales transaction and Yuki will handle further processing. The invoice address is included, even if the shipping address is different.
Field-level specification Yuki
A order from the Bol.com webshop is processed to Yuki as a Yuki invoice. The draft invoice option is default and is used most frequently. The processed invoice option can be requested from us. For both options, you need the paid sales module in Yuki.
By default, the integration places the unit price and quantity in the Yuki invoice lines. Yuki will calculate the line totals itself. This may result in rounding differences. If these rounding differences are unacceptable, the integration can, via a special contract setting, also include the line totals. In that case, the line totals are leading in Yuki.
This method is not standard because Yuki generally discourages it and only makes exceptions for specific situations.
Create debtor
When processing customer information, the data is included in the sales transaction and Yuki will handle further processing. The invoice address is included, even if the shipping address is different.
Automatically sending invoices
The integration creates the invoice in Yuki. The invoice will not be sent automatically from Yuki. We can adjust this so that the invoice is sent automatically. Please contact us at webcare@webwinkelfacturen.nl if you would like to make use of this option.
The integration creates the invoice in Yuki. The invoice will not be sent automatically from Yuki. We can adjust this so that the invoice is sent automatically. Please contact us at webcare@webwinkelfacturen.nl if you would like to make use of this option.
Field-level specification Yuki
Field-level specification of the Yuki invoice. +-
| Name | Example | Note |
| SalesInvoice | ||
| Reference | 9483 |
Bol.com orders:
Bol.com returns:
|
| Subject | Order 9483 |
|
| PaymentMethod | Online | The payment method, as set in the Configuration tab. |
| Process | true | Can be True or False |
| EmailToCustomer | false | Default false. Upon request this can be set to true, but only if transactions are processed with status “Processed”. In that case, the invoice will automatically be sent from Yuki to the customer. This option is not available for the Yuki minimal bundle. |
| SendToPeppol | false | Default false. Upon request this can be set to true, but only if transactions are processed with status “Processed”. This option is only available for Yuki bundle customers. Within the Yuki administration, the VAT number and Chamber of Commerce (KvK) number must be filled in for the customer. These must therefore be available. |
| Layout | Name of the invoice layout in Yuki. If you would like the integration to use a specific invoice layout from Yuki, please provide us with its name and we will configure it for you. | |
| Date | 2023-03-01 | order date |
| PriceList | Default empty, not editable. | |
| Currency | EUR | This option is disabled by default. You can contact us if you would like to make use of this. |
| Remarks | [notes] | |
| Contact | ||
| FullName | Sophie Fischer | first name last name |
| FirstName | Sophie | first name |
| LastName | Fischer | last name |
| Gender | Unknown | |
| CountryCode | NL | landcode |
| City | Amsterdam | city |
| Zipcode | 1000AA | zipcode |
| AddressLine_1 | Stationstraat 12 | address |
| AddressLine_2 | House | |
| Website | Default empty, not editable. | |
| CoCNumber | Chamber of Commerce number (KvK number) | |
| VATNumber | VATnumber | |
| ContactType | Person | |
| ContactPerson | ||
| FirstName | Sophie | first name |
| LastName | Fischer | last name |
| Gender | Unknown | |
| EmailAddress | sophie@webwinkelfacturen.nl | |
Field-level specification of Yuki invoice lines. +-
| Name | Example | Note |
| InvoiceLines | ||
| InvoiceLine | ||
| ProductQuantity | 1 | Amount |
| LineAmount | 29.56 | Line amount incl. VAT. Available on request only and with the contract setting push_lineprices enabled. Yuki will then use the line amount and ignore the unit prices. |
| LineVATAmount | 5.13 | VAT line amount. Available on request only and with the contract setting push_lineprices enabled. Yuki will then use the line amount and ignore the unit prices. |
| Product | ||
| Description | Flip-flops size 7 | ProductName |
| Reference | SKU if available | |
| Category | ||
| SalesPrice | 29.56 | Price per piece incl VAT |
| VATPercentage | 21 | VAT percentage |
| VATIncluded | true | |
| VATType | 1 | Based on the settings in the dashboard. A fixed list is used for the VAT codes. |
| GLAccountCode | 700800 | General ledger account - this cannot be disabled. |
| Remarks | ||
8.Support
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders from your Bol.com webshop, and when, have been transferred to Yuki.At Dashboard >> Errors you can see which orders have not been processed. Via the blue Process button you can (re)submit the order. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order.
At Dashboard >> Configuration you will find the settings of your integration. You can adjust settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders are missing in Yuki
If orders are missing in Yuki we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order is there. You may need to adjust the search period if the
order is from a previous month. If you find order in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order is listed there. If so, you'll often see an identifier for Yuki (in the purple section of the overview) that you can use to search for order.
- Go to the Open tab and check if order is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/4/bolcom.html and https://faq.webwinkelfacturen.nl/category/43/yuki.html.
Would you prefer that we perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. For an installation, we charge € 39.50 excl. VAT. For installations, we require access to the webshop and the accounting system.
We can perform migrations for orders that took place in the past. The request procedure and method are described in this general faq. For BOL.com migrations, there are a number of restrictions, described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders.