ccvshop - afas: Manual

1.Introduction

This is the manual for the integration between CCV Shop and AFAS.

The integration ensures that orders or invoices from the CCV Shop webshop are processed to orders or financial entries in AFAS. Because the orders or invoices enter the webshop owner's accounting system directly, it saves time on financial administration.

Please pay special attention to the following

This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in AFAS, printing packing slips, or synchronizing products/inventory.
This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
It is possible to process to AFAS sales orders, but there are restrictions. For example, new products are placed in item group 900 by default, VAT type 1 is used for low VAT and VAT type 2 for high VAT in new products.
Tip: Other customers using this integration found the tips in the FAQ for CCV Shop and in the FAQ for AFAS.

Read more Introduction .... Read less Introduction ....

Install integration
You install this integration from the CCV Shop App Store. If you select the Accounting category, our apps will appear automatically. You can recognize us as a provider by the blue gear icon. If you click on the App, you will see a description and the Install App button. During activation, you will be automatically guided through the configuration screens.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.

Important: Once the integration is installed, always log in to the dashboard via https://uwkoppeling.webwinkelfacturen.nl, and not from the app store.

The trial period for the integration runs until the first of the following month in which the integration was requested.

If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.

Cancel integration
If you want to terminate the integration, you can remove the app from the app store in your backend.

Are you switching to another accounting system and want to create a new integration? You can install the new app from the app store in your backend. Make sure you are logged out of the dashboard of the old integration and preferably start the new installation in an incognito browser.

Are you switching to another webshop system? Via our integrations page you can see whether you install it from the relevant app store, or by means of an installation link.

Has the installation been successful, but do you see in the dashboard of the integration the old license key still present when you click the dropdown arrow next to the key (even though that app/key has been deleted)? If so, please send us an email requesting that the old key be removed.

2.How the integration works

A order or invoice from the CCV Shop webshop is processed to a AFAS order or financial entry.

The integration works with webhooks from the CCV Shop webshop. Processing can be done in two ways, namely based on paid orders or invoices. The advantage of the option paid orders is that orders that are not paid do not enter the accounting system. With this option, however, credit notes are not included. With the option invoices all invoices are processed to AFAS, so both debit and credit invoices. You can set the preference for paid orders or invoices via the Configuration tab of the dashboard. See this FAQ for more information.

Read more How the integration works .... Read less How the integration works ....

Pre-check orders or invoices
At the start of processing an order, we perform a number of checks on the CCV Shop order or invoice:

It is checked whether the total of the CCV Shop order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
If the order is an ICP order, the VAT number is checked.
It is checked whether a corresponding VAT code exists in AFAS for the VAT in each line.
It is checked whether the order or invoice has not already been processed.

Processing orders or invoices
Processing a CCV Shop order or invoice to AFAS takes place in three steps:

It is checked if the customer already exists in AFAS. If not, the customer is created. Matching is based on the email address.
When processing to AFAS orders, it is checked whether the products from the CCV Shop order or invoice are already present in AFAS. Missing products are created.
The AFAS order or financial entry is created and added.

Post-check
After the order or invoice has been forwarded and a success message from AFAS has been received, the order or invoice is marked as handled. The CCV Shop order appears at the Reporting tab on the dashboard.

If AFAS returns an error while processing the order or invoice, the order or invoice appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order or invoice with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders or invoices can be processed again with the blue Process button.

Data
Information about the data that is processed can be found in the section Day-to-day: To AFAS later in the manual.

3.Required: AFAS Key and connectors

To get the connection working, an AppConnector must be created in the Afas Administration. The AppConnector must be populated with GetConnectoren and UpdateConnectoren.

4.Installation

After installation, check using this FAQ, whether the integration works.

You install the integration between CCV Shop and afas via the CCV Shop App Store. First, the connection with your webshop is established and you authorize the integration to read data from your webshop. Explanation is provided in the Install integration section in chapter 1.
Read more Installation ....Read less Installation ....

Activating the integration now continues with:
1. Establishing the connection with AFAS. This authorizes the integration to write transactions to your AFAS administration and to read information.
2. Configuring additional data, such as the VAT settings.

Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines.

Authentication AFAS
Establishing the connection with AFAS is done via the red Connect button in the Configuration tab. In the pop-up, you enter your Customer Code (this is the AFAS online 5-digit member number), and the token you created in the previous section. Please note, you need the entire code as a token, including the 1-part.

Settings AFAS
To use AFAS, select an administration within your account. You also indicate in which journal the revenue should be posted and what the debtors account is. The journal for processing (individual) orders or invoices will be a Sales journal.

Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in AFAS. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.

By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.

Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.

Configure payment methods
You can create a link here between the payment methods in the webshop and a fixed debtor in your AFAS administration. Orders or invoices with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Note: It is not possible to set fixed debtors for ICP orders or invoices. For an ICP order or invoice, a valid VAT number must be transmitted. Therefore, a debtor will always be created in AFAS for an ICP order or invoice.

5.Day-to-day: From CCV Shop

Processing schedule: The integration works with webhooks. The integration receives a message as soon as an order is paid or changes status. Depending on the settings for processing the order, the order will be retrieved and processed. If you have chosen to process CCV Shop invoices, the integration receives a message as soon as an invoice is created in CCV Shop. Invoices are always processed immediately, regardless of the status.

Once an order or invoice has been processed, it cannot be processed again. An order or invoice that is modified in the webshop after it has been processed will not be adjusted in AFAS.

Field-level specification orders

Specification CCV Shop order. +-

Below is an elaboration at field level when retrieving orders. The general values in the order and the order rules are discussed, the shipping costs and the debtor details.
Name field	Values from CCV Shop order
Order-identifier	[id]
Order number and reference	[ordernumber_full]
Order and booking date	[create_date]
ICP indication	[is_intra_community_order]
International indication	An order is an international order if: The VAT in the order is 0. The VAT in the order is in field [total_tax]. It is not an ICP order. The field [is_intra_community_order] must therefore be empty. The delivery country is not equal to the home country of the webshop.
Valuta	[currency]
Payment status	[paid]
Payment method	The payment method is determined as follows based on the field [paymethod]: If the payment method [paymethod] appears in the credentials settings - and is therefore configured on the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab, then that payment method is used. When checking if the payment method exists, a so-called cleanUp action is performed. Hyphens and capital letters are ignored. If the payment method [paymethod] is not found and the name contains the word transfer, bank, invoice or rekening, the payment method becomes banktransfer. If the name contains the word ideal, the payment method becomes ideal. If the name contains the word paypal, the payment method becomes paypal. If the name contains the word afterpay, the payment method becomes afterpay. If the name contains the words mister and cash, the payment method becomes mistercash. If the name contains the words credit and card, maestro, visa or mastercard then the payment method becomes credit card. In all other cases, the payment method becomes default.
Paymentmethod-id	[paymethod_id]
Total amounts incl or excl VAT	The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below.
Total incl	The amount incl. VAT of the order is: At Total amounts incl. - the amount in field [total_price] At Total amounts excl. - the amount in field [total_price] plus the amount in field [total_tax]
Total excl	The amount excl. VAT of the order is: At Total amounts incl. - the amount in field [total_price] - [total_tax] At Total amounts excl. - the amount in field [total_price]
Total VAT	[total_tax]
Total discounts incl or excl VAT	The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]
Total discounts incl.	The amounts are calculated depending on the field [order_row_taxes_included]. This value is important for determining Total discounts incl. and the Total discounts excl., see below. At Total discount incl. - the sum of the amounts in [discounts] At Total discount excl. - the sum of the amounts in [discounts] plus the VAT on the discounts. The VAT is calculated based on the VAT in the order lines. Different VAT percentages on the order lines are therefore taken into account.
Total discounts excl.	The amounts are calculated depending on the field [order_row_taxes_included]: At Total discount excl. - the sum of the amounts in [discounts] At Total discount incl. - the sum of the amounts in [discounts] minus the VAT on the discounts. The VAT is calculated based on the VAT in the order lines. Different VAT percentages on the order lines are therefore taken into account.

Specification CCV Shop order lines +-

Name field	Values from CCV Shop order
VAT percentage	[tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100
Name product	[product_name]
Productcode	If filled [sub_product_number], otherwise [product_number]
Amount	[count]
Discount	([price_without_discount] - [selling_price]) [count]*
Amounts incl. or excl. VAT	The amounts in the order lines can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below
Unit price excl. VAT	The unit price excl. VAT is: For amounts excl. VAT - [selling_price] For amounts incl. VAT - [selling_price] / (1 + the VAT percentage / 100)
Unit price incl. VAT	The unit price incl. VAT is: For amounts excl. VAT - [selling_price] (1 + VAT percentage / 100)* For amounts incl. VAT and an international order - [selling_price] / (1 + the VAT percentage / 100). For amounts incl. VAT and not an international order - [selling_price].
Line prices incl and excl discount	These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity.
Accounts and VAT codes from AFAS	These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue.

Specification CCV Shop shipping costs+-

Name field	Values from CCV Shop order
Name	Shipping costs
VAT percentage	For ICP and international orders 0%, otherwise [shipping_tax_percentage]
Shipping costs incl. or excl. VAT	The shipping costs are given incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the shipping costs incl. and excl. VAT, see below
Shipping costs excl VAT	Shipping costs excl. VAT are: For amounts excl. VAT - [total_shipping] For amounts incl. VAT - [total_shipping] / (1 + VAT percentage / 100)
Shipping costs incl VAT	Shipping costs incl. VAT are: For amounts excl. VAT - [total_shipping] (1 + VAT percentage / 100)* For amounts incl. VAT and an international order - [total_shipping] (1 + VAT percentage / 100). For amounts incl. VAT and not an international order - [total_shipping]*.
Accounts and VAT codes from AFAS	These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for shipping costs is shipping / shipping costs.

Specification CCV Shop payment costs+-

Name field	Values from CCV Shop order
Name	Payment costs
VAT percentage	For orders For ICP and international orders and a margin sale 0%, otherwise the highest percentage for the delivery country. For invoices The VAT percentage on the shipping costs is used, because there is no VAT percentage on the payment costs. For example, 21% may be used for the Netherlands, 19% for Germany, and 20% for France.
Payment costs incl and excl VAT	Sum of the amounts in [paymethod_costs] and [extra_payment_option_price]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] is used for the payment costs incl. and excl. VAT
Accounts and VAT codes from AFAS	These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for payment costs is payment / payment costs.

Specification CCV Shop surcharges +-

There are two types of surcharges retrieved from the order. The surcharge with field name [extra_costs] and the surcharge with field name [credit_point_discount]. This results in a maximum of 2 surcharge lines.
Name field	Values from CCV Shop order
Name	Extra [extra_costs_description] or Surcharge
VAT percentage	For ICP and international orders 0%, in all other cases the highest VAT percentage in the order lines is used.
Surcharge amounts incl. and excl. VAT	Amounts in [extra_costs] and [credit_point_discount]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] used for the surcharges incl. and excl. VAT
Accounts and VAT codes from AFAS	These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue.

Specification CCV Shop customer+-

Name field	Values from CCV Shop order
First name	[billingaddress][first_name]
Last name	[billingaddress][last_name]
First name	[billingaddress][first_name]
Company name	[billingaddress][company]
Phone number	[billingaddress][telephone]
Chamber of Commerce number	[billingaddress][kvk]
Address line 1	[billingaddress][street]
Address line 2	[billingaddress][address_line_2]
House number	[billingaddress][housenumber] [billingaddress][housenumber_suffix]
Zip code	[billingaddress][zipcode]
City	[billingaddress][city]
Country	[billingaddress][country_code]
Shipping address	Same as for the billing address, but now with [deliveryaddress] instead of [billingaddress]
VAT number	[vatnumber] - this is checked for correctness
Emailaddress	[email]

Field-level specification invoices

Specification CCV Shop invoice.+-

Below is an elaboration at field level for retrieving invoices. Please note, a credit invoice is also an invoice and will be retrieved in the same way as debit invoices.
Name field	Values from CCV Shop order
Invoice-identifier	[id]
Invoice number and reference	[invoicenumber_full]
Order-identifier	This is determined based on the URL in the field [order]
Invoice and entry date	[create_date]
ICP indication	[is_intra_community_order]
International indication	An order is an international order if: The VAT in the order is 0. The VAT in the order is in field [total_tax]. It is not an ICP order. The field [is_intra_community_order] must therefore be empty. The delivery country is not equal to the home country of the webshop.
Valuta	[currency]
Payment method	The payment method is determined as follows based on the field [paymethod]: If the payment method [paymethod] occurs in the credentials settings - and is thus configured on the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration, then that payment method is used. When checking if the payment method exists, a so-called cleanUp action is performed. Hyphens and capital letters are ignored. If the payment method [paymethod] is not found and the name contains the word transfer, back, invoice or rekening, the payment method becomes banktransfer. If the name contains the word ideal, the payment method becomes ideal. If the name contains the word paypal, the payment method becomes paypal. If the name contains the word afterpay, the payment method becomes afterpay. If the name contains the words mister and cash, the payment method becomes mistercash. If the name contains the words credit and card, maestro, visa or mastercard, the payment method becomes creditcard. In all other cases, the payment methods will be default.
Paymentmethod-id	[paymethod_id]
Total amounts incl or excl VAT	The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below.
Total incl	The amount incl. VAT of the order is: At Total amounts incl. - the amount in field [total_price] At Total amounts excl. - the amount in field [total_price] plus the amount in field [total_tax]
Total excl	The amount excl. VAT of the order is: At Total amounts incl. - the amount in field [total_price] - [total_tax] At Total amounts excl. - the amount in field [total_price]
Total VAT	[total_tax]
Total discounts incl or excl VAT	The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]

Specification CCV Shop invoice lines +-

Name field	Values from CCV Shop order
VAT percentage	[tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100
Name product	[product_name]
Productcode	If filled [sub_product_number], otherwise [product_number]
Amount	[count]
Discount	([price_without_discount_with_attributes] - [price_without_discount_with_attributes]) [count]*
Amounts incl. or excl. VAT	The amounts in the invoice lines can be incl. or excl. VAT. This is determined by the field [invoice_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below
Unit price excl. VAT	The unit price excl. VAT is: For amounts excl. VAT - [price_with_attributes] For amounts incl. VAT - [price_with_attributes] / (1 + the VAT percentage / 100)
Unit price incl. VAT	The unit price incl. VAT is: For amounts excl. VAT - [price_with_attributes] (1 + VAT percentage / 100)* For amounts incl. VAT and an international order - [price_with_attributes] / (1 + the VAT percentage / 100). For amounts incl. VAT and not an international order - [price_with_attributes].
Line prices incl and excl discount	These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity.
The shipping costs are added as a separate invoice line	The amounts are determined based on [total_shipping], [shipping_tax_percentage] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0.
The payment costs are added as a separate invoice line	The amounts are determined based on [paymethod_costs], [extra_payment_option_price] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0.
The surcharges are added as separate lines to the invoice	The amounts are determined based on [extra_costs], [credit_point_discount], [invoice_row_taxes_included] as in other lines. The amount is only added for an amount other than 0. This leads to a maximum of 2 extra lines.
Accounts and VAT codes from AFAS	These are determined based on the settings in the integration, the delivery country of the invoice and the VAT percentages. The type for invoice lines is turnover / revenue, for the shipping costs line shipping / shipping costs and payment costs payment / payment costs.

6.Day-to-day: To AFAS

This data is processed to AFAS:

Creating orders / sales transactions
The orders or invoices from CCV Shop are imported into AFAS as financial entries or orders. For each order or invoice, the VAT and general ledger account are provided as configured during the installation of the integration.
When creating entries / orders, new debtors and/or products may be added to AFAS.

Cost center It is possible to provide one default cost center to the order or sales transaction. One default cost center is possible per integration. Contact webcare@webwinkelfacturen.nl stating the license key to make use of this.

Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this AFAS debtor is used as the debtor for the AFAS order or financial entry. If the customer is not yet known, they are added to AFAS. Matching is based on email address. Please note: The integration only creates debtors. The integration does not modify debtors.

Create products
When processing to AFAS orders incl. products, products that are not yet in AFAS will be added. See here for an explanation of how product codes are determined FAQ. The product is assigned VAT group 1 if the product has 9% or 6% in the sales line. Otherwise, the new product is assigned VAT group 2. The product is automatically placed in AFAS item group 900. Ensure that this is also configured in the AFAS administration, otherwise the entries may go wrong.
Please note: The integration only creates products. The integration does not modify products.

The rules for matching products between CCV Shop and AFAS can be found in this FAQ be read.

Automatically sending invoices
The integration creates an order or financial entry in AFAS, not an invoice. Therefore, the integration cannot ensure that the invoice is automatically sent to the customer.

Field-level specification AFAS

Field-level specification of the AFAS financial booking.+-

Name	Example	Note
Paragraph
Year	2023	Invoice date year (CCV Shop order)
period(Peri)	03	Invoice date month (CCV Shop order)
UniqueId(UnId)	3	Administration - One administration is possible per integration.
Journal(JoCo)	01	Journal
(AutoNumber)AuNu	1
AFAS assigns the invoice numbers (default) - can be adjusted to the invoice or order number upon request.
Total line
AccountNumber(AcNr)	89302
EnDa	2023-03-01	Order date
BpDa	2023-03-01	Order date
Description(Ds)	ORD08725	Description - CCV Shop order number.
BpNr	ORD08725	Payment reference - CCV Shop invoice or order number.
AmountDebet(AmDe)	24.95	Total price incl. VAT - debit.
Cost center(DiC1)	xxxx	The default cost center if configured.
If AFAS does not determine the invoice number - order number or invoice number
Revenue line
VaAs	2	1 = General ledger account. 2 = debtor
AccountNumber(AcNr)	89302
EnDa	2023-03-01	order date
BpDa	2023-03-01
Description(Ds)	ORD08725, INV09854	Description - CCV Shop order or invoice number.
BpNr	ORD08725	Payment reference - CCV Shop invoice or order number.
AmountDebet(AmDe)	24.95	Total price incl. VAT - debit.
If AFAS does not determine the invoice number - order number or invoice number
VAT lines
VaAs	1	1 = General ledger account. 2 = debtor
AccountNumber(AcNr)	8000
EnDa	2023-03-01	Order date
BpDa	2023-03-01	Order date
Description(Ds)	Garden light	Description: VAT - Name in the order line - Amount excl. VAT.
BpNr	ORD08725	Entry number: CCV Shop invoice number or order number.
AmountCredit(AmCr)	20.62	VAT amount - credit.
VatId(VaId)	101	VAT account
If AFAS does not determine the invoice number - order number or invoice number.
Any rounding difference is processed in the VAT amounts if the rounding difference is 5 cents at most.

Field-level specification of the AFAS order. +-

Name	Example	Note
Paragraph
OrderNumber (OrNu)	[number]	CCV Shop - invoice or order number.
OrderDate(OrDa)	[date]	CCV Shop - order date..
DebtorID(DbId)	[debtornr]	AFAS debtor ID
Unit	[division]	Administration - Per integration, the administration is fixed.
CurrencyId(CuId)	EUR	Currency - This option is disabled by default. You can contact us if you wish to use this.
InclVat(InVa)	true	Total price incl. VAT (true), unless afasexcltax is configured.
War	*****	Default for the warehouse, can be overwritten via the settings
Reference(Re)	[notes]	Comment - if present.
FRef	[number]	InvoiceReference (payment reference) CCV Shop order number
line
Description(Ds)	[name]	Description
Ledger account		as configured on the dashboard.
Quantity(QuUn)	1	Amount
ItemCode(ItCd)	[productid]	Productcode
Unitprice(Upri)	excl. / incl. VAT	Unit price, as configured on the dashboard.

Field-level specification of the AFAS customer. +-

Name	Example	Note
CuId	EUR	Not editable
IsDb	true	Not editable
PaCd	14	Not editable
PersonDetails
Padadr	true	Not adjustable
AutoNum	true	Not editable
MatchPer	7	Not editable
SpNm	false	Not editable
FiNm	Karin
Last name	de Wit
ViGe	0	Not editable
EmAd	info@sponiza.nl
AdresDetails
CoId	NL	AFAS country code
PbAd	false	Not editable
StAd		Not editable
Ad	Stationstraat
HmNr	12
ZpCd	1000 AA
Rs	Amsterdam

Field-level specification of the AFAS product. +-

Name	Example	Note
AutomaticID(AuId)	false
ItemCode(ItCd)	[ArticleKey]
ChDs	false
Group(Grp)	900
BiSt	false
BiUn	*****
VaRc	[Vattype]	VAT type
CostPrice(CoPrice)	[costprice]
SalePrice(SaPrice)	[priceIncl]	Unit price INCL.
BatchCode(BaCo)	[eannumber]	Product Number

7.Support

We believe it is important that you as online retailer have direct access to information about the integration whenever you want. That is why every customer has a personal dashboard.
Read more Support .... Read less Support ....

Explanation tabs dashboard

On the Dashboard >> Report you can see which orders or invoices from your CCV Shop webshop, and when, have been transferred to AFAS.

At Dashboard >> Errors you can see which orders or invoices have not been processed. Via the blue Process button you can (re)submit the order or invoice. Via the red Report problem button you can create a ticket with us.

At Dashboard >> Open the orders or invoices are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order or invoice.

At Dashboard >> Configuration the settings of your integration are listed. You can adjust the settings there.

At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.

What if orders or invoices are missing in AFAS

If orders or invoices are missing in AFAS we recommend following the steps below:

Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
Go to the Errors tab and check if order or invoice is there. You may need to adjust the search period if the order or invoice is from a previous month. If you find order or invoice in this overview:
1. Check the error code and verify whether you can resolve it yourself.
2. If yes resolve the issue and click the blue Process button to resubmit the order or invoice.
3. If not use the red Report problem button to create a ticket with us.
4. Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
Go to the Report tab and see if order or invoice is listed there. If so, you'll often see an identifier for AFAS (in the purple section of the overview) that you can use to search for order or invoice.
Go to the Open tab and check if order or invoice is there.
If you cannot resolve the issue, you can always create a ticket via the green Ask us button.

You can send any other questions or comments to webcare@webwinkelfacturen.nl. For a quick response, please always include the license key and as much information as possible. If you encounter any problems during installation, please let us know where you're experiencing the issue. And if there's an error message, please include that as well. If you think orders or invoices is missing, please provide the number and date. This way, we can perform a more targeted search and tell you what's wrong.

We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/6/ccv-shop.html and https://faq.webwinkelfacturen.nl/category/69/afas.html.

Would you prefer us to perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. We charge €39.50 excl. VAT for an installation. For installations we require access to the webshop and the accounting system.

We can perform migrations for orders or invoices that took place in the past. The request procedure and method are described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders or invoices.

Manual: Ccvshop - AFAS