1.Introduction

This is the manual for the integration between CCV Shop and Rompslomp.

The integration ensures that orders or invoices from the CCV Shop webshop are processed to invoices in Rompslomp. Because the orders or invoices enter the webshop owner's accounting system directly, it saves time on financial administration. It is also possible to process payments for the CCV Shop orders or invoices to Rompslomp. This can be requested via webcare@webwinkelfacturen.nl. Additional costs will be charged for this option.

Please pay special attention to the following
  1. This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Rompslomp, printing packing slips, or synchronizing products/inventory.
  2. This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
  3. We can integrate with a Rompslomp package where we can create and read debtors and products. Please take this into account if you are currently using a trial period of Rompslomp.
  4. Tip: Other customers using this integration found the tips in the FAQ for CCV Shop and in the FAQ for Rompslomp.

Read more Introduction .... Read less Introduction ....

Install integration
You install this integration from the CCV Shop App Store. If you select the Accounting category, our apps will appear automatically. You can recognize us as a provider by the blue gear icon. If you click on the App, you will see a description and the Install App button. During activation, you will be automatically guided through the configuration screens.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.

Important: Once the integration is installed, always log in to the dashboard via https://uwkoppeling.webwinkelfacturen.nl, and not from the app store.

The trial period for the integration runs until the first of the following month in which the integration was requested.

If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.

Cancel integration
If you want to terminate the integration, you can remove the app from the app store in your backend.

Are you switching to another accounting system and want to create a new integration? You can install the new app from the app store in your backend. Make sure you are logged out of the dashboard of the old integration and preferably start the new installation in an incognito browser.

Are you switching to another webshop system? Via our integrations page you can see whether you install it from the relevant app store, or by means of an installation link.

Has the installation been successful, but do you see in the dashboard of the integration the old license key still present when you click the dropdown arrow next to the key (even though that app/key has been deleted)? If so, please send us an email requesting that the old key be removed.

2.How the integration works

A order or invoice from the CCV Shop webshop is processed to a Rompslomp invoice.

The integration works with webhooks from the CCV Shop webshop. Processing can be done in two ways, namely based on paid orders or invoices. The advantage of the option paid orders is that orders that are not paid do not enter the accounting system. With this option, however, credit notes are not included. With the option invoices all invoices are processed to Rompslomp, so both debit and credit invoices. You can set the preference for paid orders or invoices via the Configuration tab of the dashboard. See this FAQ for more information.

Read more How the integration works .... Read less How the integration works ....

Pre-check orders or invoices
At the start of processing an order, we perform a number of checks on the CCV Shop order or invoice:
  • It is checked whether the total of the CCV Shop order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
  • If the order is an ICP order, the VAT number is checked.
  • It is checked whether a corresponding VAT code exists in Rompslomp for the VAT in each line.
  • It is checked whether the order or invoice has not already been processed.

Pre-check payments
A payment for an order is only added if the order has been paid. For invoices, the payment is always processed, regardless of the status. A payment is only processed after the associated order / invoice has been processed first.

Processing orders or invoices
Processing a CCV Shop order or invoice to Rompslomp takes place in three steps:
  1. It is checked if the customer already exists in Rompslomp. If not, the customer is created. Matching is based on the email address.
  2. It is checked whether the products from the CCV Shop order or invoice are already present in Rompslomp. Missing products are created.
  3. The Rompslomp invoice is created and processed.

Process payments
A payment is processed to Rompslomp by searching for the unpaid invoice in Rompslomp and adding the payment to this invoice. If the unpaid invoice cannot be found, the payment appears at the Errors tab on the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The integration will attempt to find the outstanding invoice for 2 nights and add the payment to it. If the outstanding invoice appears in Rompslomp 1 or 2 days after the payment is made, that is not a problem.

If the invoice appears in Rompslomp at a later time, the payment can still be manually linked to this outstanding invoice via the blue Process button on the dashboard. Because the payment is added to an invoice, it is not possible to process payments if no invoice can be found.

Post-check
After the order or invoice has been forwarded and a success message from Rompslomp has been received, the order or invoice is marked as handled. The CCV Shop order appears at the Reporting tab on the dashboard.

If Rompslomp returns an error while processing the order or invoice, the order or invoice appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order or invoice with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders or invoices can be processed again with the blue Process button.

When forwarding the payment, the payment is also registered so that it cannot be processed again. Payments can also be reviewed via the dashboard.

Data
Information about the data that is processed can be found in the section Day-to-day: To Rompslomp later in the manual.

3.Installation

After installation, check using this FAQ, whether the integration works.

You install the integration between CCV Shop and rompslomp via the CCV Shop App Store. First, the connection with your webshop is established and you authorize the integration to read data from your webshop. Explanation is provided in the Install integration section in chapter 1.
Read more Installation ....Read less Installation ....

Activating the integration now continues with:
1. Establishing the connection with Rompslomp. This authorizes the integration to write transactions to your Rompslomp administration and to read information.
2. Configuring additional data, such as the VAT settings.

Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines.

Rompslomp connection
The connection with Rompslomp runs via OAuth. Make sure you are logged out of Rompslomp before starting the connection. Now click the red Connect button. A login screen for your Rompslomp account will automatically appear. If you log in, you will get a screen asking if you allow the connection. If you confirm this, the connection with Rompslomp will be established.

Administration Rompslomp
After the connection with Rompslomp has been established, the administration for the connection must be set. Only then can other settings be made, such as the VAT rates. Refresh the screen with the arrows next to the Copy button to retrieve the data belonging to the administration. Invoice layout Rompslomp
After selecting the administration and refreshing the screen via the arrows next to the Copy button, an invoice layout can be selected.

Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Rompslomp. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.

By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.

Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.

Configure payment methods
You can create a link here between the payment methods in the webshop and a fixed debtor in your Rompslomp administration. Orders or invoices with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Note: It is not possible to set fixed debtors for ICP orders or invoices. For an ICP order or invoice, a valid VAT number must be transmitted. Therefore, a debtor will always be created in Rompslomp for an ICP order or invoice.

Setting up payment methods on clearing accounts
When processing payments, a clearing account of type Payment methods is set in Rompslomp. When setting up the clearing accounts, there is no (longer a) possibility to post to fixed debtors per payment method.

4.Day-to-day: From CCV Shop

Processing schedule: The integration works with webhooks. The integration receives a message as soon as an order is paid or changes status. Depending on the settings for processing the order, the order will be retrieved and processed. If you have chosen to process CCV Shop invoices, the integration receives a message as soon as an invoice is created in CCV Shop. Invoices are always processed immediately, regardless of the status.

Once an order or invoice has been processed, it cannot be processed again. An order or invoice that is modified in the webshop after it has been processed will not be adjusted in Rompslomp.

Payments (if activated)
When processing payments, the integrations checks daily the CCV Shop orders or invoices that have been successfully processed to Rompslomp. If the order or invoice has a valid payment—a transaction with the success status—then that payment will also be processed to Rompslomp. Checking CCV Shop orders or invoices is performed six times per day.


Field-level specification orders
Specification CCV Shop order. +-
Below is an elaboration at field level when retrieving orders. The general values in the order and the order rules are discussed, the shipping costs and the debtor details.
Name field Values from CCV Shop order
Order-identifier [id]
Order number and reference [ordernumber_full]
Order and booking date [create_date]
ICP indication [is_intra_community_order]
International indication An order is an international order if:
  • The VAT in the order is 0. The VAT in the order is in field [total_tax].
  • It is not an ICP order. The field [is_intra_community_order] must therefore be empty.
  • The delivery country is not equal to the home country of the webshop.
Valuta [currency]
Payment status [paid]
Payment method The payment method is determined as follows based on the field [paymethod]:
  • If the payment method [paymethod] appears in the credentials settings - and is therefore configured on the dashboard https://uwkoppeling.webwinkelfacturen.nl, Configuration tab, then that payment method is used. When checking if the payment method exists, a so-called cleanUp action is performed. Hyphens and capital letters are ignored.
  • If the payment method [paymethod] is not found and the name contains the word transfer, bank, invoice or rekening, the payment method becomes banktransfer.
  • If the name contains the word ideal, the payment method becomes ideal.
  • If the name contains the word paypal, the payment method becomes paypal.
  • If the name contains the word afterpay, the payment method becomes afterpay.
  • If the name contains the words mister and cash, the payment method becomes mistercash.
  • If the name contains the words credit and card, maestro, visa or mastercard then the payment method becomes credit card.
  • In all other cases, the payment method becomes default.
Paymentmethod-id [paymethod_id]
Total amounts incl or excl VAT The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below.
Total incl The amount incl. VAT of the order is:
  • At Total amounts incl. - the amount in field [total_price]
  • At Total amounts excl. - the amount in field [total_price] plus the amount in field [total_tax]
Total excl The amount excl. VAT of the order is:
  • At Total amounts incl. - the amount in field [total_price] - [total_tax]
  • At Total amounts excl. - the amount in field [total_price]
Total VAT [total_tax]
Total discounts incl or excl VAT The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]
Total discounts incl. The amounts are calculated depending on the field [order_row_taxes_included]. This value is important for determining Total discounts incl. and the Total discounts excl., see below.
  • At Total discount incl. - the sum of the amounts in [discounts]
  • At Total discount excl. - the sum of the amounts in [discounts] plus the VAT on the discounts. The VAT is calculated based on the VAT in the order lines. Different VAT percentages on the order lines are therefore taken into account.
Total discounts excl. The amounts are calculated depending on the field [order_row_taxes_included]:
  • At Total discount excl. - the sum of the amounts in [discounts]
  • At Total discount incl. - the sum of the amounts in [discounts] minus the VAT on the discounts. The VAT is calculated based on the VAT in the order lines. Different VAT percentages on the order lines are therefore taken into account.
Specification CCV Shop order lines +-
Name field Values from CCV Shop order
VAT percentage [tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100
Name product [product_name]
Productcode If filled [sub_product_number], otherwise [product_number]
Amount [count]
Discount ([price_without_discount] - [selling_price]) * [count]
Amounts incl. or excl. VAT The amounts in the order lines can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below
Unit price excl. VAT The unit price excl. VAT is:
  • For amounts excl. VAT - [selling_price]
  • For amounts incl. VAT - [selling_price] / (1 + the VAT percentage / 100)
Unit price incl. VAT The unit price incl. VAT is:
  • For amounts excl. VAT - [selling_price] * (1 + VAT percentage / 100)
  • For amounts incl. VAT and an international order - [selling_price] / (1 + the VAT percentage / 100).
  • For amounts incl. VAT and not an international order - [selling_price].
Line prices incl and excl discount These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity.
Accounts and VAT codes from Rompslomp These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue.
Specification CCV Shop shipping costs+-
Name field Values from CCV Shop order
Name Shipping costs
VAT percentage For ICP and international orders 0%, otherwise [shipping_tax_percentage]
Shipping costs incl. or excl. VAT The shipping costs are given incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the shipping costs incl. and excl. VAT, see below
Shipping costs excl VAT Shipping costs excl. VAT are:
  • For amounts excl. VAT - [total_shipping]
  • For amounts incl. VAT - [total_shipping] / (1 + VAT percentage / 100)
Shipping costs incl VAT Shipping costs incl. VAT are:
  • For amounts excl. VAT - [total_shipping] * (1 + VAT percentage / 100)
  • For amounts incl. VAT and an international order - [total_shipping] * (1 + VAT percentage / 100).
  • For amounts incl. VAT and not an international order - [total_shipping].
Accounts and VAT codes from Rompslomp These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for shipping costs is shipping / shipping costs.
Specification CCV Shop payment costs+-
Name field Values from CCV Shop order
Name Payment costs
VAT percentage For orders For ICP and international orders and a margin sale 0%, otherwise the highest percentage for the delivery country.
For invoices The VAT percentage on the shipping costs is used, because there is no VAT percentage on the payment costs.
For example, 21% may be used for the Netherlands, 19% for Germany, and 20% for France.
Payment costs incl and excl VAT Sum of the amounts in [paymethod_costs] and [extra_payment_option_price]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] is used for the payment costs incl. and excl. VAT
Accounts and VAT codes from Rompslomp These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for payment costs is payment / payment costs.
Specification CCV Shop surcharges +-
There are two types of surcharges retrieved from the order. The surcharge with field name [extra_costs] and the surcharge with field name [credit_point_discount]. This results in a maximum of 2 surcharge lines.
Name field Values from CCV Shop order
Name Extra [extra_costs_description] or Surcharge
VAT percentage For ICP and international orders 0%, in all other cases the highest VAT percentage in the order lines is used.
Surcharge amounts incl. and excl. VAT Amounts in [extra_costs] and [credit_point_discount]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] used for the surcharges incl. and excl. VAT
Accounts and VAT codes from Rompslomp These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue.
Specification CCV Shop payments +-
Is only filled for paid orders
Name field Values from CCV Shop order
Order-identifier [id]
Payment identifier [order_number]
Payment method identifier [paymenthod_id]
Payment method [paymethod]
Payment date [create_date]
Amount [total_price]
Status paid
Transaction-id [transaction_id]
Specification CCV Shop customer+-
Name field Values from CCV Shop order
First name [billingaddress][first_name]
Last name [billingaddress][last_name]
First name [billingaddress][first_name]
Company name [billingaddress][company]
Phone number [billingaddress][telephone]
Chamber of Commerce number [billingaddress][kvk]
Address line 1 [billingaddress][street]
Address line 2 [billingaddress][address_line_2]
House number [billingaddress][housenumber] [billingaddress][housenumber_suffix]
Zip code [billingaddress][zipcode]
City [billingaddress][city]
Country [billingaddress][country_code]
Shipping address Same as for the billing address, but now with [deliveryaddress] instead of [billingaddress]
VAT number [vatnumber] - this is checked for correctness
Emailaddress [email]


Field-level specification invoices
Specification CCV Shop invoice.+-
Below is an elaboration at field level for retrieving invoices. Please note, a credit invoice is also an invoice and will be retrieved in the same way as debit invoices.
Name field Values from CCV Shop order
Invoice-identifier [id]
Invoice number and reference [invoicenumber_full]
Order-identifier This is determined based on the URL in the field [order]
Invoice and entry date [create_date]
ICP indication [is_intra_community_order]
International indication An order is an international order if:
  • The VAT in the order is 0. The VAT in the order is in field [total_tax].
  • It is not an ICP order. The field [is_intra_community_order] must therefore be empty.
  • The delivery country is not equal to the home country of the webshop.
Valuta [currency]
Payment method The payment method is determined as follows based on the field [paymethod]:
  • If the payment method [paymethod] occurs in the credentials settings - and is thus configured on the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration, then that payment method is used. When checking if the payment method exists, a so-called cleanUp action is performed. Hyphens and capital letters are ignored.
  • If the payment method [paymethod] is not found and the name contains the word transfer, back, invoice or rekening, the payment method becomes banktransfer.
  • If the name contains the word ideal, the payment method becomes ideal.
  • If the name contains the word paypal, the payment method becomes paypal.
  • If the name contains the word afterpay, the payment method becomes afterpay.
  • If the name contains the words mister and cash, the payment method becomes mistercash.
  • If the name contains the words credit and card, maestro, visa or mastercard, the payment method becomes creditcard.
  • In all other cases, the payment methods will be default.
Paymentmethod-id [paymethod_id]
Total amounts incl or excl VAT The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below.
Total incl The amount incl. VAT of the order is:
  • At Total amounts incl. - the amount in field [total_price]
  • At Total amounts excl. - the amount in field [total_price] plus the amount in field [total_tax]
Total excl The amount excl. VAT of the order is:
  • At Total amounts incl. - the amount in field [total_price] - [total_tax]
  • At Total amounts excl. - the amount in field [total_price]
Total VAT [total_tax]
Total discounts incl or excl VAT The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]
Specification CCV Shop invoice lines +-
Name field Values from CCV Shop order
VAT percentage [tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100
Name product [product_name]
Productcode If filled [sub_product_number], otherwise [product_number]
Amount [count]
Discount ([price_without_discount_with_attributes] - [price_without_discount_with_attributes]) * [count]
Amounts incl. or excl. VAT The amounts in the invoice lines can be incl. or excl. VAT. This is determined by the field [invoice_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below
Unit price excl. VAT The unit price excl. VAT is:
  • For amounts excl. VAT - [price_with_attributes]
  • For amounts incl. VAT - [price_with_attributes] / (1 + the VAT percentage / 100)
Unit price incl. VAT The unit price incl. VAT is:
  • For amounts excl. VAT - [price_with_attributes] * (1 + VAT percentage / 100)
  • For amounts incl. VAT and an international order - [price_with_attributes] / (1 + the VAT percentage / 100).
  • For amounts incl. VAT and not an international order - [price_with_attributes].
Line prices incl and excl discount These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity.
The shipping costs are added as a separate invoice line The amounts are determined based on [total_shipping], [shipping_tax_percentage] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0.
The payment costs are added as a separate invoice line The amounts are determined based on [paymethod_costs], [extra_payment_option_price] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0.
The surcharges are added as separate lines to the invoice The amounts are determined based on [extra_costs], [credit_point_discount], [invoice_row_taxes_included] as in other lines. The amount is only added for an amount other than 0. This leads to a maximum of 2 extra lines.
Accounts and VAT codes from Rompslomp These are determined based on the settings in the integration, the delivery country of the invoice and the VAT percentages. The type for invoice lines is turnover / revenue, for the shipping costs line shipping / shipping costs and payment costs payment / payment costs.
Specification CCV Shop payments +-
Name field Values from CCV Shop order
For invoices, payments are always determined, whether the invoice is paid or not. This is different from retrieving orders. For orders, the payment is only retrieved if the status of the order is paid.
Order-identifier [id]
Payment identifier [order_number]
Payment method identifier [paymenthod_id]
Payment method [paymethod]
Payment date [create_date]
Amount [total_price]
Status paid
Transaction-id [transaction_id] if filled, otherwise [invoice_number]

5.Day-to-day: To Rompslomp

Creating invoices
For orders or invoices in CCV Shop, invoices can be created in Rompslomp.

Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this Rompslomp debtor is used as the debtor for the Rompslomp transaction. If the customer is not yet known, they are added to Rompslomp. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.

Create products
When processing orders or invoices to Rompslomp invoices, the integration first checks whether the products from the order or invoice already exist in Rompslomp. The integration then adds missing products to the accounting system. If a product already exists in Rompslomp, the product is not added again. The integration automatically adds the following products in Rompslomp: Shipping costs, Payment costs, Surcharge, Discount and Extra costs.
Rompslomp only accepts SKUs consisting of numbers/letters, without unusual characters.

When creating invoices, the integration uses the VAT percentage as stated in the order or invoice from CCV Shop. Even if there is a different VAT percentage in the product of Rompslomp.

Create payments
Payments from CCV Shop are imported into Rompslomp by adding a payment to the outstanding invoice. This payment consists of the following fields:
  • Amount paid
  • Description: The sales number and the transaction identifier
  • Clearing account, as set in the dashboard
  • Payment date
If no invoice can be found in Rompslomp for the payment, the payment cannot be linked to an outstanding invoice.

Automatically sending invoices
The integration creates the invoice in Rompslomp, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.


Field-level specification Rompslomp

Field-level specification of the Rompslomp invoice. +-
Name Example Note
sales_invoice
date 2023-01-02 order/invoice date
due_date 2023-01-16 Two weeks after the order/invoice date - this cannot be adjusted.
contact_id 4556686965 customer number from Rompslomp
Valuta eur valuta
Description 298 Order number, on request invoice number.
With a negative order Credit order number, on request invoice number.
invoice_lines
product_id 4970548064 product id from Rompslomp
quantity 1 quantity
vat_rate 0.21 VAT percentage
vat_type_id 701184043 VAT code
account_id 5464900859
price_per_unit 12.40 Unit price excl. VAT
description 14 days extension Description
template_id 4460540845
validates_vat_number
Field-level specification of the Rompslomp customer. +-
Name Example Note
is individual true
address [address][housenumber]
Postal code [zipcode]
City [city]
Country [isocountry]
CoCnumber [coc]
VATnumber [VATnr] If vatnumber is not provided, it is empty by default.
contact person name [firstname][lastname]
Email [email]
Phone number [telnr]
Company name [company] If a company name is provided, then is_individual -> false.

6.Support

We believe it is important that you as online retailer have direct access to information about the integration whenever you want. That is why every customer has a personal dashboard.
Read more Support .... Read less Support ....

Persoonlijk

Explanation tabs dashboard

On the Dashboard >> Report you can see which orders or invoices from your CCV Shop webshop, and when, have been transferred to Rompslomp.

At Dashboard >> Errors you can see which orders or invoices have not been processed. Via the blue Process button you can (re)submit the order or invoice. Via the red Report problem button you can create a ticket with us.

At Dashboard >> Open the orders or invoices are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order or invoice.

At Dashboard >> Configuration the settings of your integration are listed. You can adjust the settings there.

At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.

What if orders or invoices are missing in Rompslomp

If orders or invoices are missing in Rompslomp we recommend following the steps below:
  1. Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
  2. Go to the Errors tab and check if order or invoice is there. You may need to adjust the search period if the order or invoice is from a previous month. If you find order or invoice in this overview:
    1. Check the error code and verify whether you can resolve it yourself.
    2. If yes resolve the issue and click the blue Process button to resubmit the order or invoice.
    3. If not use the red Report problem button to create a ticket with us.
    4. Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
  3. Go to the Report tab and see if order or invoice is listed there. If so, you'll often see an identifier for Rompslomp (in the purple section of the overview) that you can use to search for order or invoice.
  4. Go to the Open tab and check if order or invoice is there.
  5. If you cannot resolve the issue, you can always create a ticket via the green Ask us button.

You can send any other questions or comments to webcare@webwinkelfacturen.nl. For a quick response, please always include the license key and as much information as possible. If you encounter any problems during installation, please let us know where you're experiencing the issue. And if there's an error message, please include that as well. If you think orders or invoices is missing, please provide the number and date. This way, we can perform a more targeted search and tell you what's wrong.

We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/6/ccv-shop.html and https://faq.webwinkelfacturen.nl/category/54/rompslomp.html.

Would you prefer us to perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. We charge €39.50 excl. VAT for an installation. For installations we require access to the webshop and the accounting system.

We can perform migrations for orders or invoices that took place in the past. The request procedure and method are described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders or invoices.