1.Introduction
This is the manual for the integration between CCV Shop and Twinfield.
The integration ensures that orders or invoices from the CCV Shop webshop are processed to draft entries or invoices in Twinfield. Because the orders or invoices enter the webshop owner's accounting system directly, it saves time on financial administration. It is also possible to process payments for the CCV Shop orders or invoices to Twinfield. This can be requested via webcare@webwinkelfacturen.nl.
The option processing of payments is only available if the orders or invoices are processed to Twinfield draft entries. This option is not available for Twinfield invoices. Additional costs are charged for this option.
The option processing of payments is only available if the orders or invoices are processed to Twinfield draft entries. This option is not available for Twinfield invoices. Additional costs are charged for this option.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Twinfield, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
Tip: Other customers using this integration found the tips in the FAQ for CCV Shop and in the FAQ for Twinfield.
Install integration
You install this integration from the CCV Shop App Store. If you select the Accounting category, our apps will appear automatically. You can recognize us as a provider by the blue gear icon. If you click on the App, you will see a description and the Install App button. During activation, you will be automatically guided through the configuration screens.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
Important: Once the integration is installed, always log in to the dashboard via https://uwkoppeling.webwinkelfacturen.nl, and not from the app store.
The trial period for the integration runs until the first of the following month in which the integration was requested.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
You install this integration from the CCV Shop App Store. If you select the Accounting category, our apps will appear automatically. You can recognize us as a provider by the blue gear icon. If you click on the App, you will see a description and the Install App button. During activation, you will be automatically guided through the configuration screens.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
Important: Once the integration is installed, always log in to the dashboard via https://uwkoppeling.webwinkelfacturen.nl, and not from the app store.
The trial period for the integration runs until the first of the following month in which the integration was requested.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
If you want to terminate the integration, you can remove the app from the app store in your backend.
Are you switching to another accounting system and want to create a new integration? You can install the new app from the app store in your backend. Make sure you are logged out of the dashboard of the old integration and preferably start the new installation in an incognito browser.
Are you switching to another webshop system? Via our integrations page you can see whether you install it from the relevant app store, or by means of an installation link.
Has the installation been successful, but do you see in the dashboard of the integration the old license key still present when you click the dropdown arrow next to the key (even though that app/key has been deleted)? If so, please send us an email requesting that the old key be removed.
If you want to terminate the integration, you can remove the app from the app store in your backend.
Are you switching to another accounting system and want to create a new integration? You can install the new app from the app store in your backend. Make sure you are logged out of the dashboard of the old integration and preferably start the new installation in an incognito browser.
Are you switching to another webshop system? Via our integrations page you can see whether you install it from the relevant app store, or by means of an installation link.
Has the installation been successful, but do you see in the dashboard of the integration the old license key still present when you click the dropdown arrow next to the key (even though that app/key has been deleted)? If so, please send us an email requesting that the old key be removed.
2.How the integration works
A order or invoice from the CCV Shop webshop can be processed to Twinfield as a Twinfield draft entry or invoice. The option draft entry is default and is used most often. The option invoices can be requested from us. For the option invoices you need the paid invoice module, see also the FAQ.
It is also possible to process the payments based on the orders or invoices from
to Twinfield. This is only available if the orders or invoices
are processed to Twinfield draft entries. For Twinfield
invoices, this option is not available.
The integration works with webhooks from the CCV Shop webshop. Processing can be done in two ways, namely based on paid orders or invoices. The advantage of the option paid orders is that orders that are not paid do not enter the accounting system. With this option, however, credit notes are not included. With the option invoices all invoices are processed to Twinfield, so both debit and credit invoices. You can set the preference for paid orders or invoices via the Configuration tab of the dashboard. See this FAQ for more information.
Read more How the integration works .... Read less How the integration works ....
Read more How the integration works .... Read less How the integration works ....
Pre-check orders or invoices
At the start of processing an order, we perform a number of checks on the CCV Shop order or invoice:
At the start of processing an order, we perform a number of checks on the CCV Shop order or invoice:
- It is checked whether the total of the CCV Shop order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
- If the order is an ICP order, the VAT number is checked.
- It is checked whether a corresponding VAT code exists in Twinfield for the VAT in each line.
- It is checked whether the order or invoice has not already been processed.
Pre-check payments
A payment for an order is only added if the order has been paid. For invoices, the payment is always processed, regardless of the status. A payment is only processed after the associated order / invoice has been processed first.
A payment for an order is only added if the order has been paid. For invoices, the payment is always processed, regardless of the status. A payment is only processed after the associated order / invoice has been processed first.
Processing order or invoice
Processing a CCV Shop order or invoice to Twinfield takes place in two steps:
Processing a CCV Shop order or invoice to Twinfield takes place in two steps:
- It is checked if the customer already exists in Twinfield. If not, the customer is created. Matching is based on the email address.
- The Twinfield transaction (draft entry, invoice) is created and processed.
Process payments
When processing a payment, the integration first looks up the draft entry in Twinfield that belongs to the payment. The integration uses the following criteria to search for the draft entry:
After processing the payment, the integration will reconcile the payment and the draft entry against each other.
When processing a payment, the integration first looks up the draft entry in Twinfield that belongs to the payment. The integration uses the following criteria to search for the draft entry:
- A match is performed on the amount
- If a customer email address is available, a match is performed on this email address
- A match is performed on the order number and the description in the payment
After processing the payment, the integration will reconcile the payment and the draft entry against each other.
Post-check
After the order or invoice has been forwarded and a success message from Twinfield has been received, the order or invoice is marked as handled. The CCV Shop order appears at the Reporting tab on the dashboard.
If Twinfield returns an error while processing the order or invoice, the order or invoice appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order or invoice with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders or invoices can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Payments can also be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Twinfield later in the manual.
After the order or invoice has been forwarded and a success message from Twinfield has been received, the order or invoice is marked as handled. The CCV Shop order appears at the Reporting tab on the dashboard.
If Twinfield returns an error while processing the order or invoice, the order or invoice appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order or invoice with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders or invoices can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Payments can also be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Twinfield later in the manual.
3.Preparation Twinfield
To connect with Twinfield, your own username/password is required to log in. The connection must be established using this username/password.
Read more Preparation Twinfield....
Read less Preparation Twinfield....
When using an accountancy username/password, the integration gains access to all records under the accountant's responsibility. This is highly undesirable. The consequence may be that the integration posts to the wrong record. Additionally, the integration has access to all records covered by the accountancy license. This is undesirable from a security perspective and is contrary to GDPR regulations.
For more information, see: FAQ.
4.Installation
After installation, check using this FAQ, whether the integration works.
You install the integration between CCV Shop and twinfield via the CCV Shop App Store. First, the connection with your webshop is established and you authorize the integration to read data from your webshop. Explanation is provided in the Install integration section in chapter 1.
Read more Installation ....Read less Installation ....
Activating the integration now continues with:
1. Establishing the connection with Twinfield. This authorizes the integration to write transactions to your Twinfield administration and to read information.
2. Configuring additional data, such as the VAT settings.
1. Establishing the connection with Twinfield. This authorizes the integration to write transactions to your Twinfield administration and to read information.
2. Configuring additional data, such as the VAT settings.
Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines.
Twinfield connection
The connection with Twinfield is handled via OAuth. Ensure you are logged out of Twinfield before starting the connection. Now click the red Connect button. A login screen for your Twinfield account will automatically appear. Once you log in, you will see a screen asking if you allow the connection. If you confirm this, the connection with Twinfield will be established.
If you want to re-establish the connection at a later time - for example because you want to use a different one - you can do so by clicking the Connect button.
Administration and debtors account
It is important that after establishing the connection with Twinfield, you first set the administration code of your Twinfield administration. You can also change the debtors dimension. The default in Twinfield is a debtors dimension 1300.
It is important that after establishing the connection with Twinfield, you first set the administration code of your Twinfield administration. You can also change the debtors dimension. The default in Twinfield is a debtors dimension 1300.
Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Twinfield. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Twinfield. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
Configure payment methods
When processing orders without processing payments, a link can be established for each payment method in with a fixed debtor. The list of debtors contains the Twinfield debtors with the specific substring WWF_. See this faq for more information, if the list is empty.
If the payments are processed, a link is established between payment methods in webshop and clearing accounts from Twinfield. The possibility to assign payment methods to fixed debtors will then lapse. Processing payments is only possible if the orders or invoices are processed to Twinfield draft entries. It is not possible if the orders or invoices are processed to Twinfield invoices.
When processing orders without processing payments, a link can be established for each payment method in with a fixed debtor. The list of debtors contains the Twinfield debtors with the specific substring WWF_. See this faq for more information, if the list is empty.
If the payments are processed, a link is established between payment methods in webshop and clearing accounts from Twinfield. The possibility to assign payment methods to fixed debtors will then lapse. Processing payments is only possible if the orders or invoices are processed to Twinfield draft entries. It is not possible if the orders or invoices are processed to Twinfield invoices.
5.Day-to-day: From CCV Shop
Processing schedule: The integration works with webhooks. The integration receives a message as soon as an order is paid or changes status. Depending on the settings for processing the order, the order will be retrieved and processed. If you have chosen to process CCV Shop invoices, the integration receives a message as soon as an invoice is created in CCV Shop. Invoices are always processed immediately, regardless of the status.
Once an order or invoice has been processed, it cannot be processed again. An order or invoice that is modified in the webshop after it has been processed will not be adjusted in Twinfield.
Once an order or invoice has been processed, it cannot be processed again. An order or invoice that is modified in the webshop after it has been processed will not be adjusted in Twinfield.
Payments (if activated)
When processing payments, the integrations checks daily the CCV Shop orders or invoices that have been successfully processed to Twinfield. If the order or invoice has a valid payment—a transaction with the success status—then that payment will also be processed to Twinfield. Checking CCV Shop orders or invoices is performed six times per day.
When processing payments, the integrations checks daily the CCV Shop orders or invoices that have been successfully processed to Twinfield. If the order or invoice has a valid payment—a transaction with the success status—then that payment will also be processed to Twinfield. Checking CCV Shop orders or invoices is performed six times per day.
Field-level specification orders
Specification CCV Shop order. +-
| Below is an elaboration at field level when retrieving orders. The general values in the order and the order rules are discussed, the shipping costs and the debtor details. | ||
| Name field | Values from CCV Shop order | |
| Order-identifier | [id] | |
| Order number and reference | [ordernumber_full] | |
| Order and booking date | [create_date] | |
| ICP indication | [is_intra_community_order] | |
| International indication |
An order is an international order if:
|
|
| Valuta | [currency] | |
| Payment status | [paid] | |
| Payment method |
The payment method is determined as follows based on the field [paymethod]:
|
|
| Paymentmethod-id | [paymethod_id] | |
| Total amounts incl or excl VAT | The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below. | |
| Total incl | The amount incl. VAT of the order is:
|
|
| Total excl | The amount excl. VAT of the order is:
|
|
| Total VAT | [total_tax] | |
| Total discounts incl or excl VAT | The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included] | |
| Total discounts incl. | The amounts are calculated depending on the field [order_row_taxes_included]. This value is important for determining Total discounts incl. and the Total discounts excl., see below.
|
|
| Total discounts excl. | The amounts are calculated depending on the field [order_row_taxes_included]:
|
|
Specification CCV Shop order lines +-
| Name field | Values from CCV Shop order |
| VAT percentage | [tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100 |
| Name product | [product_name] |
| Productcode | If filled [sub_product_number], otherwise [product_number] |
| Amount | [count] |
| Discount | ([price_without_discount] - [selling_price]) * [count] |
| Amounts incl. or excl. VAT | The amounts in the order lines can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below |
| Unit price excl. VAT | The unit price excl. VAT is:
|
| Unit price incl. VAT | The unit price incl. VAT is:
|
| Line prices incl and excl discount | These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity. |
| Accounts and VAT codes from Twinfield | These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue. |
Specification CCV Shop shipping costs+-
| Name field | Values from CCV Shop order |
| Name | Shipping costs |
| VAT percentage | For ICP and international orders 0%, otherwise [shipping_tax_percentage] |
| Shipping costs incl. or excl. VAT | The shipping costs are given incl. or excl. VAT. This is determined by the field [order_row_taxes_included]. This value is important for determining the shipping costs incl. and excl. VAT, see below |
| Shipping costs excl VAT | Shipping costs excl. VAT are:
|
| Shipping costs incl VAT | Shipping costs incl. VAT are:
|
| Accounts and VAT codes from Twinfield | These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for shipping costs is shipping / shipping costs. |
Specification CCV Shop payment costs+-
| Name field | Values from CCV Shop order |
| Name | Payment costs |
| VAT percentage | For orders For ICP and international orders and a margin sale 0%, otherwise the highest percentage for the delivery country.
For invoices The VAT percentage on the shipping costs is used, because there is no VAT percentage on the payment costs. For example, 21% may be used for the Netherlands, 19% for Germany, and 20% for France. |
| Payment costs incl and excl VAT | Sum of the amounts in [paymethod_costs] and [extra_payment_option_price]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] is used for the payment costs incl. and excl. VAT |
| Accounts and VAT codes from Twinfield | These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for payment costs is payment / payment costs. |
Specification CCV Shop surcharges +-
|
There are two types of surcharges retrieved from the order. The surcharge with field name [extra_costs] and the surcharge with field name [credit_point_discount]. This results in a maximum of 2 surcharge lines. |
|
| Name field | Values from CCV Shop order |
| Name | Extra [extra_costs_description] or Surcharge |
| VAT percentage | For ICP and international orders 0%, in all other cases the highest VAT percentage in the order lines is used. |
| Surcharge amounts incl. and excl. VAT | Amounts in [extra_costs] and [credit_point_discount]. Just like for calculating the amounts in the order lines and for the shipping costs, the field [order_row_taxes_included] used for the surcharges incl. and excl. VAT |
| Accounts and VAT codes from Twinfield | These are determined based on the settings in the integration, the delivery country of the order and the VAT percentages. The type for order lines is turnover / revenue. |
Specification CCV Shop payments +-
| Is only filled for paid orders | |
| Name field | Values from CCV Shop order |
| Order-identifier | [id] |
| Payment identifier | [order_number] |
| Payment method identifier | [paymenthod_id] |
| Payment method | [paymethod] |
| Payment date | [create_date] |
| Amount | [total_price] |
| Status | paid |
| Transaction-id | [transaction_id] |
Specification CCV Shop customer+-
| Name field | Values from CCV Shop order |
| First name | [billingaddress][first_name] |
| Last name | [billingaddress][last_name] |
| First name | [billingaddress][first_name] |
| Company name | [billingaddress][company] |
| Phone number | [billingaddress][telephone] |
| Chamber of Commerce number | [billingaddress][kvk] |
| Address line 1 | [billingaddress][street] |
| Address line 2 | [billingaddress][address_line_2] |
| House number | [billingaddress][housenumber] [billingaddress][housenumber_suffix] |
| Zip code | [billingaddress][zipcode] |
| City | [billingaddress][city] |
| Country | [billingaddress][country_code] |
| Shipping address | Same as for the billing address, but now with [deliveryaddress] instead of [billingaddress] |
| VAT number | [vatnumber] - this is checked for correctness |
| Emailaddress | [email] |
Field-level specification invoices
Specification CCV Shop invoice.+-
| Below is an elaboration at field level for retrieving invoices. Please note, a credit invoice is also an invoice and will be retrieved in the same way as debit invoices. | |
| Name field | Values from CCV Shop order |
| Invoice-identifier | [id] |
| Invoice number and reference | [invoicenumber_full] |
| Order-identifier | This is determined based on the URL in the field [order] |
| Invoice and entry date | [create_date] |
| ICP indication | [is_intra_community_order] |
| International indication |
An order is an international order if:
|
| Valuta | [currency] |
| Payment method |
The payment method is determined as follows based on the field [paymethod]:
|
| Paymentmethod-id | [paymethod_id] |
| Total amounts incl or excl VAT | The amounts in the order can be incl. or excl. VAT. This is determined by the field [taxes_included]. This value is important for determining the Total incl and the Total excl, see below. |
| Total incl | The amount incl. VAT of the order is:
|
| Total excl | The amount excl. VAT of the order is:
|
| Total VAT | [total_tax] |
| Total discounts incl or excl VAT | The amounts in the order can be incl. or excl. VAT. This is determined by the field [order_row_taxes_included] |
Specification CCV Shop invoice lines +-
| Name field | Values from CCV Shop order |
| VAT percentage | [tax], if the amount < 1 is dan wordt het percentage vermenigvuldigd met 100 |
| Name product | [product_name] |
| Productcode | If filled [sub_product_number], otherwise [product_number] |
| Amount | [count] |
| Discount | ([price_without_discount_with_attributes] - [price_without_discount_with_attributes]) * [count] |
| Amounts incl. or excl. VAT | The amounts in the invoice lines can be incl. or excl. VAT. This is determined by the field [invoice_row_taxes_included]. This value is important for determining the unit prices incl. and the unit prices excl., see below |
| Unit price excl. VAT | The unit price excl. VAT is:
|
| Unit price incl. VAT | The unit price incl. VAT is:
|
| Line prices incl and excl discount | These are calculated from the discount and the unit prices. The unit prices are multiplied by the quantity. |
| The shipping costs are added as a separate invoice line | The amounts are determined based on [total_shipping], [shipping_tax_percentage] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0. |
| The payment costs are added as a separate invoice line | The amounts are determined based on [paymethod_costs], [extra_payment_option_price] and [invoice_row_taxes_included] as in other lines. This line is only added for an amount other than 0. |
| The surcharges are added as separate lines to the invoice | The amounts are determined based on [extra_costs], [credit_point_discount], [invoice_row_taxes_included] as in other lines. The amount is only added for an amount other than 0. This leads to a maximum of 2 extra lines. |
| Accounts and VAT codes from Twinfield | These are determined based on the settings in the integration, the delivery country of the invoice and the VAT percentages. The type for invoice lines is turnover / revenue, for the shipping costs line shipping / shipping costs and payment costs payment / payment costs. |
Specification CCV Shop payments +-
| Name field | Values from CCV Shop order |
| For invoices, payments are always determined, whether the invoice is paid or not. This is different from retrieving orders. For orders, the payment is only retrieved if the status of the order is paid. | |
| Order-identifier | [id] |
| Payment identifier | [order_number] |
| Payment method identifier | [paymenthod_id] |
| Payment method | [paymethod] |
| Payment date | [create_date] |
| Amount | [total_price] |
| Status | paid |
| Transaction-id | [transaction_id] if filled, otherwise [invoice_number] |
6.Day-to-day: To Twinfield
Create draft entries
For orders or invoices in CCV Shop, draft entries or invoices can be created in Twinfield. The option draft entry is default and is used most often. The option invoices can be requested from us. For the invoices option, you need the paid invoice module, see also the FAQ. If you are in doubt between draft entries (financial transactions) or invoices, we recommend draft entries / transactions.
For orders or invoices in CCV Shop, draft entries or invoices can be created in Twinfield. The option draft entry is default and is used most often. The option invoices can be requested from us. For the invoices option, you need the paid invoice module, see also the FAQ. If you are in doubt between draft entries (financial transactions) or invoices, we recommend draft entries / transactions.
Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this Twinfield debtor is used as the debtor for the Twinfield transaction. If the customer is not yet known, they are added to Twinfield. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Create payments
Payments from CCV Shop are imported into as memo entries. A memo entry consists of two lines, one line for the payment and one for the associated sales entry. If the sales entry for the payment cannot be found, the memo entry cannot be created.
Please note: we can only process payments if they are processed to draft sales entries, not with invoices. Additionally, the invoice number that is in the outstanding sales entry in Twinfield must be present in the payment transaction of the sale.
Reconcile
After processing the payment, the integration will perform an additional action to reconcile the payment and sale.
Payments from CCV Shop are imported into as memo entries. A memo entry consists of two lines, one line for the payment and one for the associated sales entry. If the sales entry for the payment cannot be found, the memo entry cannot be created.
Please note: we can only process payments if they are processed to draft sales entries, not with invoices. Additionally, the invoice number that is in the outstanding sales entry in Twinfield must be present in the payment transaction of the sale.
Reconcile
After processing the payment, the integration will perform an additional action to reconcile the payment and sale.
Automatically sending invoices
The integration cannot automatically have Twinfield invoices or draft entries sent from Twinfield.
The integration cannot automatically have Twinfield invoices or draft entries sent from Twinfield.
Field-level specification Twinfield
Field-level specification of the Twinfield draft entry. +-
| Name | Example | Note | |
| @attributes | |||
| destiny | temporary | ||
| raisewarning | true | ||
| header | |||
| code | VRK | ||
| office | 300333 | ||
| invoicenumber | 5869 | order number or invoice number | |
| date | 20230203 | order/invoice date | |
| Currency | EUR | Default, variable on request. | |
| Totalline | |||
| type | total | ||
| id | 4 | debtor id | |
| dim1 | 1600 | Debtor dimension | |
| dim2 | 4539 | Debtor dimension | |
| debitcredit | debit | ||
| value | 82.20 | Total price Incl. VAT | |
| basevalue | 82.20 | Total price Incl. VAT | |
| description | 4121 | Description: order number, or invoice number - this cannot be adjusted. | |
| Detaillines | |||
| @attributes | |||
| type | detail | ||
| id | 5 | ||
| dim1 | 2000 | Debtor dimension | |
| debitcredit | credit | ||
| basevalue | 33.47 | Line price Excl. VAT | |
| value | 33.47 | Line price Excl. VAT | |
| description | 24 pcs Prof. drawing paper. | Product description, max length 35. | |
| vatvalue | 7.03 | VAT amount | |
| vatcode | VH | VAT code | |
| Cost center | 1 default cost center per integration. | ||
| ICP | If it is an ICP entry: | ||
| Performancetype | goods | ||
| Performancecountry | [isocountry] | Country of delivery | |
| Performancevatnumber | [vatnr] | VAT number | |
| In the VAT amounts, any rounding difference is processed if the rounding difference is at most 5 cents. | |||
Field-level specification of the Twinfield invoice. +-
| Name | Example | Note |
| header | ||
| office | KJ903932 | |
| invoicetype | INVOICE | This cannot be adjusted. |
| invoicedate | 20230308 | order/invoice date |
| headertext | Order or invoice 3234002342 |
If the invoice number is equal to the order number: Order order number Otherwise Invoice invoice number. |
| customer | 9023 | Customer code |
| currency | EUR | Default, variable on request. |
| status | draft | |
| Payment method | Bank | |
| Detailline | ||
| @attributes | ||
| id | 4 | |
| article | 0 | |
| description | 70 x 70 painter's canvas | Description |
| quantity | 9 | quantity |
| units | 1 | |
| unitspriceexcl | 21.50 | unit price excl. VAT |
| dim1 | 3456 | Ledger account |
| vatcode | VH | VAT code |
Field-level specification of the Twinfield customer. +-
| Name | Example | Note |
| name | [name] | |
| website | ||
| Cocnumber | [coc] | |
| VATnumber | [VATnr] | |
| Address | ||
| contact | [firstname][lastname] | |
| Country | [isocountry] | |
| City | [city] | |
| Postal code | [zipcode] | |
| Phone number | [telnr] | |
| [email] | not longer than 200 characters. | |
Detailed specification at field level Twinfield payment. +-
| Name | Example | Note |
| Payment line | The information of the payment. | |
| Suspense account | As set in the configuration tab of the dashboard. | This is the field dim1 in Twinfield |
| Type | debit | This is the field debitcredit in Twinfield |
| Description | [transaction_id] payment | |
| Invoicenumber | [ordernumber] | If the length > 40, the last 40 characters are shown. This is to keep the invoice numbers unique. |
| Amount | Amount from the payment | |
| Sales line | The information from the sales entry. | |
| Debtors-account | 1300 | This is the field dim1 in Twinfield. This is usually 1300 but can be adjusted in the configuration tab of the dashboard. |
| Customer code | [Debtor code] | This is the field dim2 in Twinfield |
| Type | credit | This is the field debitcredit in Twinfield |
| Description | [ordernumber] | If the length > 40, the first 40 characters are shown. |
| Invoicenumber | [ordernumber] | If the length > 40, the last 40 characters are shown. This is to keep the invoice numbers unique. |
| Amount | Amount from the sale | |
7.Support
We believe it is important that you as online retailer have direct access to information about the integration whenever you want. That is why every customer has a personal dashboard.
Read more Support .... Read less Support ....
Read more Support .... Read less Support ....
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders or invoices from your CCV Shop webshop, and when, have been transferred to Twinfield.At Dashboard >> Errors you can see which orders or invoices have not been processed. Via the blue Process button you can (re)submit the order or invoice. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders or invoices are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order or invoice.
At Dashboard >> Configuration the settings of your integration are listed. You can adjust the settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders or invoices are missing in Twinfield
If orders or invoices are missing in Twinfield we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order or invoice is there. You may need to adjust the search period if the
order or invoice is from a previous month. If you find order or invoice in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order or invoice.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order or invoice is listed there. If so, you'll often see an identifier for Twinfield (in the purple section of the overview) that you can use to search for order or invoice.
- Go to the Open tab and check if order or invoice is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
You can send any other questions or comments to webcare@webwinkelfacturen.nl. For a quick response, please always include the license key and as much information as possible. If you encounter any problems during installation, please let us know where you're experiencing the issue. And if there's an error message, please include that as well. If you think orders or invoices is missing, please provide the number and date. This way, we can perform a more targeted search and tell you what's wrong.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/6/ccv-shop.html and https://faq.webwinkelfacturen.nl/category/41/twinfield.html.
Would you prefer us to perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. We charge €39.50 excl. VAT for an installation. For installations we require access to the webshop and the accounting system.
We can perform migrations for orders or invoices that took place in the past. The request procedure and method are described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders or invoices.