1.Introduction
This is the manual for the integration between JouwWeb and Factuursturen.
This integration ensures that orders from the JouwWeb webshop are automatically processed to invoices in Factuursturen. Because the orders enter the webshop owner's accounting system directly, it saves time on financial administration.
Please note: The integration only processes orders. The integration does not process refunds.
Please note: The integration only processes orders. The integration does not process refunds.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Factuursturen, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
Tip: Other customers using this integration found the tips in the FAQ for JouwWeb and in the FAQ for Factuursturen.
Install integration
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This can be done via the dashboard, tab Profile>>Cancel integration.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This can be done via the dashboard, tab Profile>>Cancel integration.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
2.How the integration works
A order from the Jouwweb webshop is processed to a Factuursturen invoice.
The integration retrieves the orders from the webshop every hour and prepares them to be processed to Factuursturen.
Read more How the integration works .... Read less How the integration works ....
The integration retrieves the orders from the webshop every hour and prepares them to be processed to Factuursturen.
Read more How the integration works .... Read less How the integration works ....
Pre-check orders
At the start of processing an order, we perform a number of checks on the JouwWeb order:
At the start of processing an order, we perform a number of checks on the JouwWeb order:
- It is checked whether the total of the JouwWeb order is equal to the sum of the amounts in the order lines plus the shipping costs amount.
- If the order is an ICP order, the VAT number is checked.
- It is checked whether a corresponding VAT code exists in Factuursturen for the VAT in each line.
- It is checked whether the order has not already been processed.
Processing orders
Processing a Jouwweb order to Factuursturen takes place in two steps:
Processing a Jouwweb order to Factuursturen takes place in two steps:
- It is checked if the customer already exists in Factuursturen. If not, the customer is created. Matching is based on the email address.
- The Factuursturen invoice is created and processed.
Post-check
After the order has been processed and a success message has been received from Factuursturen, the order is marked as handled. The JouwWeb order appears in the Reporting tab on the dashboard.
If Factuursturen returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To Factuursturen later in the manual.
After the order has been processed and a success message has been received from Factuursturen, the order is marked as handled. The JouwWeb order appears in the Reporting tab on the dashboard.
If Factuursturen returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
Data
Information about the data that is processed can be found in the section Day-to-day: To Factuursturen later in the manual.
3.Required: Factuursturen key
To connect to Factuursturen, you need a username and an API key. The username is the same one you use to log in. You create the API key within factuursturen.nl. To do this, go to Settings > Connections. There you will see a button to create the API key. Ensure the API key is set to Active and enter a description so you know later what this key is used for.
Read more Required Factuursturen.nl ....
Read less Required Factuursturen.nl ....
After you click the blue Add button, the new key appears in the Current API keys list.
4.Installation
After the installation, check using this FAQ, whether the integration works.
Installing the integration starts with signing up for a trial period, via our integrations page. After registering, you'll receive an email with an installation URL and login details. Use this installation URL to start the integration installation.
Read more Installation .... Read less Installation ....
Webshop authentication
The authentication with the webshop runs via OAuth. Make sure you are logged out of your webshop before establishing the connection. Now click the red Connect button. A login screen for the JouwWeb webshop will automatically appear. If you log in, you will get a screen asking if you allow the connection. If you confirm this, the connection will be established.
If you want to re-establish the connection at a later time, you can always do so by clicking the Connect button.
Authentication Factuursturen
You establish the connection with Factuursturen using your username and API key that you determined in the previous step. You click the red Connect button next to Factuursturen. You can enter the username and API key in the popup window.
Webshop
Multiple webshops can be present within one Jouwweb account. You can set here for which webshop you want to create the integration.
Processing status
You can specify which statuses orders should be processed to Factuursturen. You can select multiple statuses. The integration will never forward orders twice. The integration is protected against this.
Multiple webshops can be present within one Jouwweb account. You can set here for which webshop you want to create the integration.
Processing status
You can specify which statuses orders should be processed to Factuursturen. You can select multiple statuses. The integration will never forward orders twice. The integration is protected against this.
Invoice layout
You can choose an invoice layout for the invoices in Factuursturen.
You can choose an invoice layout for the invoices in Factuursturen.
Configure VAT rates and general ledger accounts
With Factuursturen, the VAT percentages are used as they appear in the orders. It is not possible to configure separate VAT rates and general ledger accounts.
With Factuursturen, the VAT percentages are used as they appear in the orders. It is not possible to configure separate VAT rates and general ledger accounts.
5.Day-to-day: From Jouwweb
Processing schedule: New orders from your webshop are retrieved and processed to Factuursturen at least once per hour. In addition, every night the orders that were previously retrieved and not yet forwarded to your accounting system are reviewed. The order status of these orders is checked to determine if they should now be processed.
Once an order has been processed, it cannot be processed again. Any order changed in the webshop after it has been processed will not be updated in Factuursturen.
Please note: The integration only processes orders, no returns / refunds.
Once an order has been processed, it cannot be processed again. Any order changed in the webshop after it has been processed will not be updated in Factuursturen.
Please note: The integration only processes orders, no returns / refunds.
Order and invoice numbers: JouwWeb orders only have an order number, no invoice number. Therefore, only the order number can be processed.
Processing status:
For each order, the status of the order is reviewed. You have previously indicated when you want orders to be processed to your accounting system. This choice can be viewed - and changed - in the Configuration tab of the dashboard at status for processing sales.
Orders that are retrieved and have a status other than one of the chosen options will be automatically processed the following night if they have been assigned one of the chosen options in Jouwweb.
VAT numbers For business orders within the EU, outside the Netherlands, a VAT number is mandatory. The integration checks for this and also verifies the validity of the VAT number.
Field-level specification orders
Specification Jouwweb order. +-
| Below is a detail at field level for retrieving orders. The order includes the general values in the order, the order lines, shipping costs, payment costs, and the debtor details. | |
| Name field | Values from Jouwweb order |
| Order-identifier | [id] |
| Order number | [orderNumber] |
| Date | [createdAt] |
| Order date | [date_created] |
| Status order | [status] |
| Payment method | [paymentMethod] |
| Total VAT order incl. discount | [totalTaxAmount] |
| Order total incl. VAT and discount | [totalPrice] | Order total excl. VAT with discount | [totalPrice] - [totalTaxAmount] |
| Total VAT order without discount | [totalTaxAmount] - [discountTaxAmount] |
| Order total incl VAT | [price][total] |
| Delivery country | [shippingAddress][country] if filled, otherwise [paymentAddress][country] |
| ICP indication | The integration determines as follows whether it concerns an ICP order:
|
| International indication | The integration determines as follows whether it concerns an international order:
|
Specification Jouwweb order lines. +-
| To read the order lines, the integration takes the field [orderlines]. In Jouwweb, order lines have different types. These are indicated by the field [type]. For the order lines, this concerns type article or type [custom]. | ||
| Name field | Values from Jouwweb order line | |
| Amount | [quantity] | |
| Description | [title], please note, JouwWeb uses an unusual dash. This dash is replaced by a normal dash. | |
| VAT percentage | [taxPercentage], if smaller than 1, the VAT percentage is multiplied by 100. If the field taxPercentage does not exist in the line, the VAT percentage becomes [totalTaxAmount] / ([totalPrice] - [totalTaxAmount]. This percentage is also multiplied by 100. | |
| VAT amount in line | [totalTaxAmount] | |
| Line amount incl VAT | [totalPrice] | |
| Line amount excl VAT | [totalPrice] - [totalTaxAmount] | |
| Unit amounts | Divide the line item amounts by the amount | |
| VAT code and accounts Factuursturen | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Jouwweb shipping costs. +-
| A JouwWeb order can have multiple shipping cost lines with different VAT percentages. It can therefore happen that two shipping lines are created from the shipping costs. The first line will be the shipping cost line, the second line will be added to the order lines. | ||
| Name field | Values from Jouwweb shipping costs-line | |
| Amount | 1 | |
| Description | Shipping VAT percentage < |
|
| SKU | Shipping_< |
|
| Line amount incl VAT | [shippingCost], where the amount is calculated pro rata over the VAT percentages in the shopping cart. | |
| VAT amount | [shippingTaxAmount]. , where the amount is calculated pro rata over the VAT percentages in the shopping cart. | |
| VAT percentage | Dependent on the VAT on the order lines | |
| Line amount excl VAT | price incl VAT - VAT amount | |
| VAT code and accounts Factuursturen | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Jouwweb discount lines. +-
| The discount lines in the JouwWeb orders are recalculated relative to the order lines. The integration does this to process VAT percentages correctly. The fields discountAmount and discountTaxAmount from the JouwWeb order are used. | ||
| Name field | Values from Jouwweb discount-line | |
| Amount | 1 | |
| Description | Discount (with VAT percentage xxx %) | |
| Discount amount incl VAT | relative amount incl. VAT | |
| Discount amount excl VAT | relative amount excl. VAT | |
| VAT percentage discount | VAT percentage | |
| VAT code and accounts Factuursturen | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Jouwweb customer details +-
| Name field | Values from Jouwweb customer |
| Customer |
General
|
| The billing address is in field [paymentAddress] and the shipping address in field [shippingAddress]. The content of these fields is always the same, so we do not describe them separately. | |
| Address |
Address-fields
|
6.Day-to-day: To Factuursturen
Invoices
Invoices are not automatically sent by Factuursturen. Please contact us if you would like invoices to be sent automatically.
Invoices are not automatically sent by Factuursturen. Please contact us if you would like invoices to be sent automatically.
Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this Factuursturen debtor is used as the debtor for the Factuursturen transaction. If the customer is not yet known, they are added to Factuursturen. Matching is based on email address.
When processing customer information, it is first checked whether the customer has been processed before. If so, this Factuursturen debtor is used as the debtor for the Factuursturen transaction. If the customer is not yet known, they are added to Factuursturen. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Products
The integration does not create products in Factuursturen.
The integration does not create products in Factuursturen.
Automatically sending invoices
The integration creates the invoice in Factuursturen, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
The integration creates the invoice in Factuursturen, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
Field-level specification Factuursturen
Field-level specification of the Factuursturen invoice. +-
| Name | Example | Note |
| clientnr | 647 | Factuursturen customer ID |
| action | send | |
| sendmethod | mail - Manual (default), or request email - automatic invoice sending | |
| profile | 1 | |
| sent | 2023-02-13 | order date |
| alreadypaid | full | |
| Paid price | Sales amount if the status is paid | |
| reference | ||
| line1 | order number: 367439 | order number |
| line2 | Payment method: Credit card | if name of the payment method is present |
| lines | ||
| Amount | 1 | |
| description | Bed Boxspring | |
| tax_rate | 21.00 | VAT percentage |
| price | 249.00 | Depending on the VAT type of the debtor, the unit price incl. or excl. VAT is used. |
Field-level specification of the Factuursturen customer. +-
| Name | Example | Note |
| Contact | [firstname][lastname] | |
| showcontact | true | |
| company | [company] | |
| address | [address1] [address2] [house_number] | |
| zipcode | [zipcode] | |
| city | [city] | |
| country | [country] |
If the string length of [country] is equal to 2 or 3, then country = [countryname]. If no country is provided, the default is the Netherlands. |
| phone number | [telnr] | |
| mobile | [mobile] | |
| [email] | ||
| bank code | empty by default. | |
| VAT number | [vatnumber] | |
| tax_shifted | false | |
| sendmethod | [mail] |
If sendinvoice is equal to debtorsend, then sendmethod=[email]. Otherwise always [mail]. |
| paymentmethod | 'bank' | |
| mailintro | Dear [first_name] [last_name] | |
| reference | Thank you for your order | |
| notes_on_invoice | false | |
| tax_type | [extax] | If a priceincltax is passed, then tax_type = [intax], otherwise it is always [extax]. |
7.Support
We believe it is important that you as have direct access to information about the integration whenever you want. That is why every customer has a personal dashboard.
Read more Support .... Read less Support ....
Read more Support .... Read less Support ....
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders from your Jouwweb webshop, and when, have been transferred to Factuursturen.At Dashboard >> Errors you can see which orders have not been processed. Via the blue Process button you can (re)submit the order. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order.
At Dashboard >> Configuration the settings of your integration are listed. You can adjust the settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders are missing in Factuursturen
If orders are missing in Factuursturen we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order is there. You may need to adjust the search period if the
order is from a previous month. If you find order in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order is listed there. If so, you'll often see an identifier for Factuursturen (in the purple section of the overview) that you can use to search for order.
- Go to the Open tab and check if order is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
You can send any other questions or comments to . For a quick response, please always include the license key and as much information as possible. If you encounter any problems during installation, please let us know where you're experiencing the issue. And if there's an error message, please include that as well. If you think orders is missing, please provide the number and date. This way, we can perform a more targeted search and tell you what's wrong.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: and https://faq.webwinkelfacturen.nl/category/20/factuursturen.html.
Would you prefer that we perform the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. For an installation, we charge € 39.50 excl. VAT. For installations, we require access to the webshop and the accounting system.
We can perform migrations for orders that took place in the past. The request procedure and method are described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders.