1.Introduction
This is the manual for the integration between Mijnwebwinkel and Rompslomp.
This integration ensures that orders from the Mijnwebwinkel webshop are processed daily to invoices in Rompslomp. Because the orders enter the merchant's accounting system directly, it saves time on financial administration. It is also possible to process payments for the Mijnwebwinkel orders to Rompslomp. This can be requested via webcare@webwinkelfacturen.nl. Additional costs will be charged for this option.
Please pay special attention to the following
- This integration is a financial integration. It is not a logistics integration. It is not suitable for updating customers in Rompslomp, printing packing slips, or synchronizing products/inventory.
- This integration does not replace the work of an accountant. It saves time because you no longer have to retype documents. The accountant is still needed for advice, expertise, and control.
- We can integrate with a Rompslomp package where we can create and read debtors and products. Please take this into account if you are currently using a trial period of Rompslomp.
Tip: Other customers using this integration found the tips in the FAQ for Mijnwebwinkel and in the FAQ for Rompslomp.
Install integration
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Installing the integration starts with signing up for a trial period, via our integrations page. After registration, you will receive an email containing an installation URL and login details. With this installation URL, you start the installation of the integration.
The installation is complete when both connection dots are green, and the settings in the Configuration tab have been entered and saved.
There is a trial period of 30 days.
If you want to install another integration, you can do so in the same way. Make sure you are logged out of the integration dashboard and preferably start the new installation in an incognito browser.
Cancel integration
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This can be done via the dashboard, tab Profile>>Cancel integration.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the API key of your Mijnwebwinkel shop when uninstalling the integration.
At the end of the trial or subscription period, the integration will not be automatically renewed. You will receive an offer for a one-year subscription or renewal by email at the end of this period. You can confirm the renewal by using the payment link in that email. Do you want to terminate the integration in the meantime? This can be done via the dashboard, tab Profile>>Cancel integration.
Are you switching to another web shop/accounting system and do you want to re-establish a connection? In this faq we explain how to do this.
We advise you to revoke the API key of your Mijnwebwinkel shop when uninstalling the integration.
2.How the integration works
A order from the Mijnwebwinkel webshop is processed to a Rompslomp invoice.
New orders from your webshop are retrieved at least once per hour. Additionally, every night previous orders that have not yet been forwarded to your accounting system are reviewed. If the status of an order has changed so that it may be processed to Rompslomp, the integration will do so.
Read more How the integration works .... Read less How the integration works ....
New orders from your webshop are retrieved at least once per hour. Additionally, every night previous orders that have not yet been forwarded to your accounting system are reviewed. If the status of an order has changed so that it may be processed to Rompslomp, the integration will do so.
Read more How the integration works .... Read less How the integration works ....
Pre-check orders
At the start of processing an order, we perform a number of checks on the Mijnwebwinkel order:
At the start of processing an order, we perform a number of checks on the Mijnwebwinkel order:
- It is checked whether the total of the Mijnwebwinkel order is equal to the sum of the amounts in the order lines plus the shipping cost amount.
- If the order is an ICP order, the VAT number is checked.
- It is checked whether a corresponding VAT code exists in Rompslomp for the VAT in each line.
- It is checked whether the order has not already been processed.
Pre-check payments
A payment is processed for every order that has been processed to Rompslomp and that has been paid in Mijnwebwinkel. It is possible to always process the payment, regardless of the status in Mijnwebwinkel. This can be requested via webcare@webwinkelfacturen.nl.
A payment is processed for every order that has been processed to Rompslomp and that has been paid in Mijnwebwinkel. It is possible to always process the payment, regardless of the status in Mijnwebwinkel. This can be requested via webcare@webwinkelfacturen.nl.
Processing orders
Processing a Mijnwebwinkel order to Rompslomp takes place in three steps:
Processing a Mijnwebwinkel order to Rompslomp takes place in three steps:
- It is checked if the customer already exists in Rompslomp. If not, the customer is created. Matching is based on the email address.
- It is checked whether the products from the Mijnwebwinkel order are already present in Rompslomp. Missing products are created.
- The Rompslomp invoice is created and processed.
Process payments
A payment is processed to Rompslomp by searching for the unpaid invoice in Rompslomp and adding the payment to this invoice. If the unpaid invoice cannot be found, the payment appears at the Errors tab on the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The integration will attempt to find the outstanding invoice for 2 nights and add the payment to it. If the outstanding invoice appears in Rompslomp 1 or 2 days after the payment is made, that is not a problem.
If the invoice appears in Rompslomp at a later time, the payment can still be manually linked to this outstanding invoice via the blue Process button on the dashboard. Because the payment is added to an invoice, it is not possible to process payments if no invoice can be found.
A payment is processed to Rompslomp by searching for the unpaid invoice in Rompslomp and adding the payment to this invoice. If the unpaid invoice cannot be found, the payment appears at the Errors tab on the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The integration will attempt to find the outstanding invoice for 2 nights and add the payment to it. If the outstanding invoice appears in Rompslomp 1 or 2 days after the payment is made, that is not a problem.
If the invoice appears in Rompslomp at a later time, the payment can still be manually linked to this outstanding invoice via the blue Process button on the dashboard. Because the payment is added to an invoice, it is not possible to process payments if no invoice can be found.
Post-check
After the order has been forwarded and a success message from Rompslomp has been received, the order is marked as handled. The Mijnwebwinkel order appears at the Reporting tab on the dashboard.
If Rompslomp returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Payments can also be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Rompslomp later in the manual.
After the order has been forwarded and a success message from Rompslomp has been received, the order is marked as handled. The Mijnwebwinkel order appears at the Reporting tab on the dashboard.
If Rompslomp returns an error while processing the order, the order appears in the Errors tab on the dashboard. Via the yellow button More info more information about the problem can be found. Via the red button Report problem can the order with all necessary information easily be submitted to us after you have tried to resolve the problem yourself. If the problem is solved, in some cases the orders can be processed again with the blue Process button.
When forwarding the payment, the payment is also registered so that it cannot be processed again. Payments can also be reviewed via the dashboard.
Data
Information about the data that is processed can be found in the section Day-to-day: To Rompslomp later in the manual.
3.Required: Mijnwebwinkel key
You set up the connection with MijnWebWinkel using a key. You create this key in your webshop administration environment via Settings > API > Add Token. Please note: When selecting the partner in the dropdown menu, you must choose webwinkelfacten and not the name of your accounting software!
Read more Required Mijnwebwinkel ....
Read less Required Mijnwebwinkel ....
You can find the key itself under the API overview. If you click on Show token, the key will appear. Copy this into the login screen for the connection.
4.Installation
After installation, check using this FAQ, whether the integration works.
Installing the integration starts with signing up for a trial period, via our integrations page. After registering, you'll receive an email with an installation URL and login details. Use this installation URL to start the integration installation.
Activating the integration consists of three steps:
1. Establishing the connection with the Mijnwebwinkel webshop. Through this step, you authorize the integration to read the data from your webshop.
2. Establishing the connection with Rompslomp. This authorizes the integration to write transactions to your Rompslomp administration and read information.
3. Configuring additional data, such as the VAT settings.
Before the integration can be used, the terms and conditions must first be accepted. The terms and conditions are based on the general ICT Terms and Conditions (industry organization) and the general GDPR guidelines. We also need a name, email address, and the country of the webshop. 
Authentication Mijnwebwinkel webshop:
Authentication with your Mijnwebwinkel webshop is done via the API key you created in a previous section. Click the red Connect button next to Mijnwebwinkel and enter the API key in the popup window. If the connection is correctly established, the indicator will turn green. If the connection is not established, check whether the API key for the correct provider - being Webwinkelfacturen - was created in the previous section.
Authentication with your Mijnwebwinkel webshop is done via the API key you created in a previous section. Click the red Connect button next to Mijnwebwinkel and enter the API key in the popup window. If the connection is correctly established, the indicator will turn green. If the connection is not established, check whether the API key for the correct provider - being Webwinkelfacturen - was created in the previous section.
Rompslomp connection
The connection with Rompslomp runs via OAuth. Make sure you are logged out of Rompslomp before starting the connection. Now click the red Connect button. A login screen for your Rompslomp account will automatically appear. If you log in, you will get a screen asking if you allow the connection. If you confirm this, the connection with Rompslomp will be established.
Administration Rompslomp
After the connection with Rompslomp has been established, the administration for the connection must be set. Only then can other settings be made, such as the VAT rates. Refresh the screen with the arrows next to the Copy button to retrieve the data belonging to the administration.
Invoice layout Rompslomp
After selecting the administration and refreshing the screen via the arrows next to the Copy button, an invoice layout can be selected.
After the connection with Rompslomp has been established, the administration for the connection must be set. Only then can other settings be made, such as the VAT rates. Refresh the screen with the arrows next to the Copy button to retrieve the data belonging to the administration.
After selecting the administration and refreshing the screen via the arrows next to the Copy button, an invoice layout can be selected.
Configure VAT rates and general ledger accounts
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Rompslomp. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
When configuring the VAT rates and general ledger accounts, a link is created between the VAT rates in webshop and the VAT codes and revenue accounts in Rompslomp. You can always make changes by clicking the blue 'Edit' button and selecting an option from the drop-down menus.
By default, all EU countries are shown in the list. You only need to configure the countries you sell to, and - if applicable - ICP and International.
The integration shows the standard VAT rates for Europe. You can adjust the VAT percentage with which you sell - left column. For example: By default, sales to Germany are set to 21%, but if you sell in the webshop with 19%, you can adjust that in the left column. Intra-Community (ICP) and international deliveries
The Intra-Community supplies / ICP option is intended for business-to-business deliveries within the EU. These sales are invoiced with 0% VAT. A VAT number from the customer is required. The International option applies to deliveries outside the EU. For these sales, the integration expects 0% VAT; otherwise, the sales cannot be processed. Separate VAT codes and general ledger accounts can be configured for both ICP and international deliveries.
Once the VAT settings have been configured and saved, you will always see the selected VAT rates. If you want to start over, you can use the grey 'Remove VAT settings' button. Your current settings will then be deleted and you can begin again.
Configure payment methods
You can create a link here between the payment methods in the webshop and a fixed debtor in your Rompslomp administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Note: It is not possible to set fixed debtors for ICP orders. For an ICP order, a valid VAT number must be transmitted. Therefore, a debtor will always be created in Rompslomp for an ICP order.
You can create a link here between the payment methods in the webshop and a fixed debtor in your Rompslomp administration. Orders with a payment method from the list will then always be posted to this debtor. In that case, no new debtors will be created.
Note: It is not possible to set fixed debtors for ICP orders. For an ICP order, a valid VAT number must be transmitted. Therefore, a debtor will always be created in Rompslomp for an ICP order.
Setting up payment methods on clearing accounts
When processing payments, a clearing account of type Payment methods is set in Rompslomp. When setting up the clearing accounts, there is no (longer a) possibility to post to fixed debtors per payment method.
When processing payments, a clearing account of type Payment methods is set in Rompslomp. When setting up the clearing accounts, there is no (longer a) possibility to post to fixed debtors per payment method.
5.Day-to-day: From Mijnwebwinkel
In this section, we show how we retrieve the orders from the webshop.
Processing schedule: New orders from your webshop are retrieved at least once per hour. Additionally, every night previous orders are reviewed that have not yet been forwarded to Rompslomp. The integration goes back a maximum of 60 days in time to update orders. The reason is that the integration is allowed a maximum of 60 requests per hour.
Once an order has been processed, it cannot be processed again. Any order changed in the webshop after it has been processed will not be updated in Rompslomp.
Payments (if activated)
When processing payments, the integration checks every day the Mijnwebwinkel orders that have been successfully processed to Rompslomp. If the order has been processed and the payment status is met, a payment will be created in Rompslomp for this order.
Once an order has been processed, it cannot be processed again. Any order changed in the webshop after it has been processed will not be updated in Rompslomp.
Payments (if activated)
When processing payments, the integration checks every day the Mijnwebwinkel orders that have been successfully processed to Rompslomp. If the order has been processed and the payment status is met, a payment will be created in Rompslomp for this order.
Status processing:
For each order, the status of the order is reviewed. Orders with the status:
- Paid
- Shipped
- Paid and shipped
are processed to Rompslomp.
It is possible to have orders processed to the accounting system for other statuses. You can easily set this in the Configuration tab of the dashboard.
VAT numbers: For business orders within the EU, outside the Netherlands, a VAT number is mandatory. The integration checks for this and also verifies the correctness of the VAT number. In Mijnwebwinkel orders, the VAT number is located in the billing address of the order's debtor.
Field-level specification orders
Specification Mijnwebwinkel order. +-
| Below is an elaboration at field level when retrieving orders. The general values in the order and the order rules are discussed, the shipping costs and the debtor details. | |
| Name field | Values from Mijnwebwinkel order |
| Order-identifier | [number] |
| Order number | [number] |
| Invoice number | [number] |
| Date | [date] |
| Order date | [date_created] |
| Status order | [status] |
| Payment status | With status 2, 3 and 5, the payment status becomes paid |
| Payment method | [payment][gateway_name] or [payment][0][gateway_name] |
| Order total incl. VAT and discounts | [total_price] |
| Total VAT order | [price][tax][amount] or - if [price][tax] consists of multiple lines, the sum of the [amount] fields of the [price][tax] lines |
| Order total incl VAT | [price][total] |
| Order total excl VAT | Order total incl VAT minus Total VAT order |
| Delivery country | The delivery country will be the [shipping][country] field if it is filled in. Otherwise, the [billing][country] field will be used. |
| ICP indication | The integration determines as follows whether it concerns an ICP order:
|
| International indication | The integration determines as follows whether it concerns an international order:
|
Specification Mijnwebwinkel order lines. +-
| To read the order lines, the integration takes the field [orderlines]. In Mijnwebwinkel, order lines have different types. These are indicated by the field [type]. For the order lines, this concerns type article or type custom. | ||
| Name field | Values from Mijnwebwinkel order line | |
| Productid | [articles][0][id] | |
| Amount | [quantity]. Please note, if the quantity is 0, the line is skipped. | |
| SKU | [articles][0][sku] if it is filled. If not, the product is retrieved from Mijnwebwinkel and the SKU is determined based on that. | |
| Description | [description] | |
| VAT percentage | [price][rate], if smaller than 1, the VAT percentage is multiplied by 100. | |
| Line amount excl VAT | Amount in the field [price][amount] | |
| Line amount incl VAT | Amount in the field [price][amount_including_tax] | |
| Unit amounts | Divide the line item amounts by the amount | |
| VAT code and accounts Rompslomp | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Mijnwebwinkel shipping costs. +-
| To read the order lines, the integration takes the field [orderlines]. In Mijnwebwinkel, order lines have different types. These are indicated by the field [type]. For the lines with shipping costs, this concerns type shipping. An order can have multiple shipping cost lines. Often with different VAT percentages. | ||
| Name field | Values from Mijnwebwinkel shipping costs-line | |
| Amount | 1 | |
| Description | [description] | |
| VAT percentage | [price][rate], if smaller than 1, the VAT percentage is multiplied by 100. | |
| Line amount excl VAT | Amount in the field [price][amount] | |
| Line amount incl VAT | Amount in field [price][amount] multiplied by the VAT percentage | |
| Unit amounts | Divide the line item amounts by the amount | |
| VAT code and accounts Rompslomp | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Mijnwebwinkel payment costs. +-
| To read the order lines, the integration takes the field [orderlines]. In Mijnwebwinkel, order lines have different types. These are indicated by the field [type]. For the lines with payment costs, this concerns type payment. An order can have multiple payment cost lines. Often with different VAT percentages. | ||
| Name field | Values from Mijnwebwinkel payment cost line | |
| Amount | 1 | |
| Description | [description] | |
| VAT percentage | [price][rate], if smaller than 1, the VAT percentage is multiplied by 100. | |
| Line amount excl VAT | Amount in the field [price][amount] | |
| Line amount incl VAT | Amount in field [price][amount] multiplied by the VAT percentage | |
| Unit amounts | Divide the line item amounts by the amount | |
| VAT code and accounts Rompslomp | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Mijnwebwinkel discount. +-
| To read the order lines, the integration takes the field [orderlines]. In Mijnwebwinkel, order lines have different types. These are indicated by the field [type]. For the lines with payment costs, this concerns type discount. An order can have multiple discount lines. Often with different VAT percentages. | ||
| Name field | Values from Mijnwebwinkel discountline | |
| Amount | 1 | |
| Description | [description] | |
| VAT percentage | [price][rate], if smaller than 1, the VAT percentage is multiplied by 100. | |
| Line amount excl VAT | Amount in the field [price][amount] | |
| Line amount incl VAT | Amount in field [price][amount] multiplied by the VAT percentage | |
| Unit amounts | Divide the line item amounts by the amount | |
| VAT code and accounts Rompslomp | These are determined based on the settings, the VAT percentage and the delivery country. It also takes into account whether it is an ICP or international order. | |
Specification Mijnwebwinkel customer details +-
| Name field | Values from Mijnwebwinkel customer |
| Customer |
Name fields
|
| The billing address is in field[address][invoice] and the shipping address in field [address][delivery]. The content of these fields is always the same, so we do not describe them separately. | |
| Address |
Address-fields
|
Specification Mijnwebwinkel payments +-
| Name field | Values from Mijnwebwinkel order line |
| Payment-identifier | [number]-[payment][gateway_name]-[payment][payment_name] |
| Payment method | [payment][gateway_name]_[payment][payment_name] |
| Order-id and transaction-id | [number] |
| Amount | [price][total] |
| Valuta | [currency] |
| Date | [status_changed_date] [status_changed_time] |
| Status | [payment_status] |
6.Day-to-day: To Rompslomp
Creating invoices
For orders in Mijnwebwinkel, invoices can be created in Rompslomp.
For orders in Mijnwebwinkel, invoices can be created in Rompslomp.
Create debtors
When processing customer information, it is first checked whether the customer has been processed before. If so, this Rompslomp debtor is used as the debtor for the Rompslomp transaction. If the customer is not yet known, they are added to Rompslomp. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Field-level specification Rompslomp
When processing customer information, it is first checked whether the customer has been processed before. If so, this Rompslomp debtor is used as the debtor for the Rompslomp transaction. If the customer is not yet known, they are added to Rompslomp. Matching is based on email address.
Please note: The integration only creates debtors. The integration does not modify debtors.
Create products
When processing orders to Rompslomp invoices, the integration first checks whether the products from the order already exist in Rompslomp. The integration then adds missing products to the accounting system. If a product already exists in Rompslomp, the product is not added again. The integration automatically adds the following products in Rompslomp: Shipping costs, Payment costs, Surcharge, Discount and Extra costs.
Rompslomp only accepts SKUs consisting of numbers/letters, without unusual characters.
When creating invoices, the integration uses the VAT percentage as stated in the order from Mijnwebwinkel. Even if there is a different VAT percentage in the product of Rompslomp.
When processing orders to Rompslomp invoices, the integration first checks whether the products from the order already exist in Rompslomp. The integration then adds missing products to the accounting system. If a product already exists in Rompslomp, the product is not added again. The integration automatically adds the following products in Rompslomp: Shipping costs, Payment costs, Surcharge, Discount and Extra costs.
Rompslomp only accepts SKUs consisting of numbers/letters, without unusual characters.
When creating invoices, the integration uses the VAT percentage as stated in the order from Mijnwebwinkel. Even if there is a different VAT percentage in the product of Rompslomp.
Create payments
Payments from Mijnwebwinkel are imported into Rompslomp by adding a payment to the outstanding invoice. This payment consists of the following fields:
Payments from Mijnwebwinkel are imported into Rompslomp by adding a payment to the outstanding invoice. This payment consists of the following fields:
- Amount paid
- Description: The sales number and the transaction identifier
- Clearing account, as set in the dashboard
- Payment date
Automatically sending invoices
The integration creates the invoice in Rompslomp, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
The integration creates the invoice in Rompslomp, but will not automatically send the invoice to the debtor. It is possible to set an invoice layout. This can be done via the dashboard https://uwkoppeling.webwinkelfacturen.nl, tab Configuration.
Field-level specification Rompslomp
Field-level specification of the Rompslomp invoice. +-
| Name | Example | Note |
| sales_invoice | ||
| date | 2023-01-02 | order date |
| due_date | 2023-01-16 | Two weeks after the order date - this cannot be adjusted. |
| contact_id | 4556686965 | customer number from Rompslomp |
| Valuta | eur | valuta |
| Description | 298 |
Order number, on request invoice number. With a negative order Credit order number, on request invoice number. |
| invoice_lines | ||
| product_id | 4970548064 | product id from Rompslomp |
| quantity | 1 | quantity |
| vat_rate | 0.21 | VAT percentage |
| vat_type_id | 701184043 | VAT code |
| account_id | 5464900859 | |
| price_per_unit | 12.40 | Unit price excl. VAT |
| description | 14 days extension | Description |
| template_id | 4460540845 | |
| validates_vat_number | ||
Field-level specification of the Rompslomp customer. +-
| Name | Example | Note |
| is individual | true | |
| address | [address][housenumber] | |
| Postal code | [zipcode] | |
| City | [city] | |
| Country | [isocountry] | |
| CoCnumber | [coc] | |
| VATnumber | [VATnr] | If vatnumber is not provided, it is empty by default. |
| contact person name | [firstname][lastname] | |
| [email] | ||
| Phone number | [telnr] | |
| Company name | [company] | If a company name is provided, then is_individual -> false. |
Field-level specification of the Rompslomp product. +-
| Name | Example | |
| product | ||
| in stock | true | |
| lines | ||
| description | product name | |
| VATpercentage | [Taxpercentage] | |
| VATtype id | [VAT ID] | |
| price per piece | [priceExcl] | |
| Productcode | [articlekey] | |
7.Support
We believe it is important that you as online retailer have direct access to information about the integration whenever you want. That is why every customer has a personal dashboard.
Read more Support .... Read less Support ....
Read more Support .... Read less Support ....
Explanation tabs dashboard
On the Dashboard >> Report you can see which orders from your Mijnwebwinkel webshop, and when, have been transferred to Rompslomp.At Dashboard >> Errors you can see which orders have not been processed. Via the blue Process button you can (re)submit the order. Via the red Report problem button you can create a ticket with us.
At Dashboard >> Open the orders are listed that have not yet been processed because they do not yet have the correct status in the webshop. Every night jobs run to review the status again and still process the order.
At Dashboard >> Configuration the settings of your integration are listed. You can adjust the settings there.
At Dashboard >> Profile invoices are available for download. You can also specify an additional email address here for sending emails and stop the integration.
What if orders are missing in Rompslomp
If orders are missing in Rompslomp we recommend following the steps below:- Log in to the dashboard: https://uwkoppeling.webwinkelfacturen.nl. The username and password are included in the registration email.
- Go to the Errors tab and check if order is there. You may need to adjust the search period if the
order is from a previous month. If you find order in this overview:
- Check the error code and verify whether you can resolve it yourself.
- If yes resolve the issue and click the blue Process button to resubmit the order.
- If not use the red Report problem button to create a ticket with us.
- Note if there are multiple errors, please create only 1 or 2 tickets. We will automatically see the other issues.
- Go to the Report tab and see if order is listed there. If so, you'll often see an identifier for Rompslomp (in the purple section of the overview) that you can use to search for order.
- Go to the Open tab and check if order is there.
- If you cannot resolve the issue, you can always create a ticket via the green Ask us button.
You can send any other questions or comments to webcare@webwinkelfacturen.nl. For a quick response, please always include the license key and as much information as possible. If you encounter any problems during installation, please let us know where you're experiencing the issue. And if there's an error message, please include that as well. If you think orders is missing, please provide the number and date. This way, we can perform a more targeted search and tell you what's wrong.
We have an extensive FAQ-section on the website. Pay particular attention to these sections: https://faq.webwinkelfacturen.nl/category/25/mijnwebwinkel.html and https://faq.webwinkelfacturen.nl/category/54/rompslomp.html.
Would you rather have us do the installation of the integration for you? That is possible. Send an email to webcare@webwinkelfacturen.nl with the request. For an installation, we charge € 39.50 excl. VAT. For installations, we need access to the webshop and the accounting system.
We can perform migrations for orders that took place in the past. The request procedure and method are described in this faq. For migrations we charge €67.50 excl. VAT per 1000 orders.